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We automated replies we used to check one by one, saving us enormous amounts of time.

About the company

Kämpe is a digital platform that connects people who want to train in technical trades with real job opportunities. It offers practical training programs, specialized educational content, and an app that supports users throughout their entire journey, from learning to job placement.
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Channels

Gmail / WhatsApp

Messages

1,000

Context

Kämpe, a training and employment platform for technical trades, was managing a high volume of inquiries via WhatsApp and Gmail related to documentation, app usage, job applications, training programs, recommendations, mentor contact, and account cancellations.

Problem

Handling WhatsApp and Gmail messages

Messages covering a wide variety of topics were consuming team time.

Immediate access to documentation

Need for instant access to documentation, app usage guides, and training materials.

Job application process

Instructions, requirements, and CV submission needed streamlining.

Training processes

Dates, content, format, and progress tracking required constant attention.

Mentor contact and recommendations

Personalized mentor contact and recommendations needed automation.

Cancellation requests

Service cancellation or termination requests required collecting user information.

Solution with GuruSup

1

FAQ automation

Automated responses to frequently asked questions about documentation, app usage, and training.

2

Job application streamlining

Clear instructions, requirements, and CV submission process automated.

3

Training process automation

Dates, content, format, and progress tracking automated.

4

Mentor contact automation

Personalized mentor contact and recommendations system.

5

Cancellation workflow

Organized and traceable cancellation and documentation workflows.

Results

  • •Significant reduction in manual volume of repetitive queries.
  • •Immediate and consistent responses for users.
  • •Greater efficiency in training, application, and mentor contact processes.
  • •More organized and traceable cancellation and documentation workflows.

"We automated replies we used to check one by one, saving us enormous amounts of time."

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