Our system allows for the automation of message management from multiple sources, such as WhatsApp, email inboxes, API integrations, and other channels.
Each received message represents a query or problem from a customer. The system automatically assigns the message to a specialized AI agent, which generates a response and executes a defined action.
1
Go to gurusup.com
2
Access the GuruSup panel and navigate to the "Actions" section.
Click on "Create new action" and provide a detailed description that helps the agent understand when to use it.
3
The description is key for the agent to understand when to use it.
4
Log in to your Make account and create a new scenario.
Add a Webhook module by selecting "Custom webhook" and create a new one.
Assign a name to the webhook and copy the provided URL.
In the action previously created in GuruSup, paste the webhook URL in the corresponding field.
5
Define the necessary parameters in the "Request body," such as the message body and the sender, so that Make can process the information properly.
6
This definition will serve so that the agent can format and understand each field that will be sent to Make.
We save the action.
7
We go to the "Agents" tab, select the agent to which we want to assign the action, and modify the next two fields.
We saved the action and the configuration is now ready.
Finally, we connect in Make the module of the action we want to execute.
"Run once" and we test sending a query to GuruSup about a "Bug"
In this case, you will need to send an email to the support team so they can fix the bug.
But you could make any connection you can think of, both to dump information into another tool and to obtain it and generate the agent's response with it.
We leave you a video where you can see the entire process step by step 👇