GuruSup vs Intercom: AI Agents That Go Further
Intercom pioneered messaging for support. GuruSup takes it further with autonomous AI agents that resolve, execute actions, and scale without limits.
Book a demoVerdict
Intercom is an excellent messaging platform with a strong AI layer (Fin). But it comes at enterprise pricing and charges per resolution. GuruSup offers the same AI-first approach with autonomous agents that go beyond chat — executing real actions in your tools, supporting voice calls, and covering 11 channels. All without per-resolution pricing. If Intercom's costs are growing faster than your team, GuruSup is the smarter alternative.
Feature Comparison
| Feature | GuruSup | Intercom |
|---|---|---|
| AI Agents | Autonomous agents for support, sales & ops. Execute real actions. 95% resolution. | Fin AI agent for chat resolution. Strong NLU but charges per resolution ($0.99 each). |
| Pricing | Transparent pricing. Free plan. No per-agent or per-resolution fees. | From $39/seat/month + $0.99/AI resolution. Enterprise plans from $139/seat/month. |
| Channels | 11 channels: WhatsApp, email, webchat, Instagram, Telegram, voice, and more. All unified. | Chat, email, WhatsApp, Instagram, Facebook. Strong chat-first approach. |
| Setup Time | Live in minutes. Plug-and-play with any channel and tool. No coding required. | Quick chat widget setup. Full configuration takes days to weeks. |
| Actions & Workflows | AI agents execute actions during conversations: refunds, CRM updates, DB queries, API calls. | Workflows and custom bots for routing. Fin can answer but action execution is limited. |
| Knowledge Base | Semantic search (RAG) over docs, FAQs, manuals. Agents find and cite the right source. | Articles and help center. Fin uses them for resolution. Solid knowledge management. |
| Voice Support | AI voice agents with <500ms latency. No IVR menus. Embeddable widget. | Phone support available but not AI-driven. Traditional call handling. |
| Integrations | 141+ integrations. Connect any REST API, SQL, Shopify, and 100+ apps via Composio. | 300+ integrations. Strong app ecosystem with custom API access. |
| Proactive Messaging | Automated follow-ups, proactive emails, WhatsApp templates with dynamic variables. | Strong proactive messaging with targeted campaigns, product tours, and in-app messages. |
| Multilingual | Automatic language detection and bidirectional translation. All channels. | Multilingual messenger and help center. Fin supports 45+ languages. |
AI Agents
Pricing
Channels
Setup Time
Actions & Workflows
Knowledge Base
Voice Support
Integrations
Proactive Messaging
Multilingual
Why GuruSup
No Per-Resolution Pricing
Intercom's Fin charges $0.99 per AI resolution — costs explode as volume grows. GuruSup includes unlimited AI resolutions in every plan. Scale without surprise bills.
AI Agents That Execute, Not Just Chat
Fin answers questions from your docs. GuruSup agents also process refunds, update CRM records, query databases, and trigger workflows — all within the conversation.
AI Voice, Not Just Text
Intercom is chat-first. GuruSup includes AI voice agents with sub-500ms latency — real conversations, real actions, no IVR menus.
Deeper Tool Integration
GuruSup agents connect to Shopify, any REST API, SQL databases, and 100+ apps via Composio — executing real operations, not just reading data.
Simpler, Faster, Leaner
No complex workflows to configure. No product tours to design. Just connect your channels and tools — AI agents handle the rest from day one.
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