We automated replies we used to check one by one, saving us enormous amounts of time.
About the company
Channels
Email / WhatsApp / API
Messages
+41,000
Context
Problem
Guide cancellations
High volume of guide cancellation tickets requiring immediate attention.
Walker no-shows
No-show verification and follow-up consuming team time.
Review edit/delete requests
Requests to modify or remove reviews needed consistent handling.
Guide professionalism complaints
Quality complaints requiring investigation and resolution.
Platform experience issues
Minor bugs or UX problems generating support tickets.
Solution with GuruSup
Incident automation
Automate guide cancellations, attendance verification, incident classification, and review moderation according to policy.
Critical action execution
Execute actions like offering alternatives, rescheduling tours, applying compensation templates, submitting technical tickets with reproduction steps, or managing edit requests with full traceability.
Pattern detection
Automatically detect no-shows, recurring complaints, or low-quality patterns.
Smart escalation
Only escalate serious reports or guide-walker conflicts.
Results
- •They had so many tickets they weren't even reading them and they ended up in the trash.
- •Having GS reduces the chaos: now the team feels they are making progress.
- •They have tripled revenue and markets with the same support team.
"They had so many tickets they weren't even reading them and they ended up in the trash. Having GS reduces the chaos: now the team feels they are making progress. They have tripled revenue and markets with the same support team."