Arpías
Arpías Automates Client Support Across Studios with GuruSup
Digital support automation for a chain of manicure and nail art studios with ~100 workers.
~6,500
AI Credits/month
~100
Workers
4
Active AI agents
24/7
Availability
About the company
Arpías is a chain of beauty studios specializing in manicure and nail art, with around 100 workers. They manage a high volume of appointments, service inquiries and availability questions. They previously used Intercom, but the cost was high and AI features were not available on their subscription tier.
Channels
WhatsApp, Instagram, Web
Messages
~6,500 credits/month
Context
As the chain grew and online bookings increased, Arpías needed to automate query management on WhatsApp and Instagram. Repetitive questions about appointment availability, manicure and nail art services, and studio policies (minors, nail fungus, pets) consumed hours of staff time every day.
Problem
Staff overwhelmed by digital queries
Studio workers spent too much time answering WhatsApp and Instagram instead of attending to in-person clients.
Slow responses outside business hours
Night and weekend queries went unanswered until the next day, losing potential appointments.
Previous tool fell short
With Intercom, costs were high and AI functionality was unavailable on their plan, limiting automation possibilities.
Solution with GuruSup
AI agent for appointments and inquiries
We deployed an AI agent that automatically answers questions about appointment availability, manicure and nail art services, hours and studio locations.
Multichannel automation
The agent operates on WhatsApp, Instagram DM and web chat, unifying customer service on a single platform.
Square and Shoppi integration
Connection with their appointment management and sales systems to provide real-time availability and product information.
Results
"GuruSup lets us be available for our clients 24/7 without overloading the team. It's been a game-changer for our digital operations."
~6,500
AI Credits/month
~100
Workers
4
Active AI agents
24/7
Availability