Kämpe
Kämpe Automates Support and Training Processes with GuruSup
FAQ automation, training and employment processes for the platform connecting technical talent with real job opportunities, handling 1,000 messages per month.
1,000
Messages/month
6
Automated processes
2
Unified channels
24/7
Availability
About the company
Kämpe is a digital platform that connects people who want to train in technical trades with real job opportunities. It offers hands-on training programs, specialized educational content and a mentor network that accompanies students in their professional development.
Channels
Gmail / WhatsApp
Messages
1,000
Context
With a growing volume of queries about training, employment and documentation, Kämpe needed to automate message management across WhatsApp and Gmail. Repetitive questions about programs, requirements, training dates and mentor contacts consumed team time every day, preventing them from focusing on higher-value tasks.
Problem
WhatsApp and Gmail message management
Messages covering a wide variety of topics consumed the team's time.
Instant access to documentation
Need for immediate access to documentation, app usage guides and training materials.
Job application process
Instructions, requirements and CV submission needed optimization.
Training processes
Dates, content, format and progress tracking required constant attention.
Mentor contact and recommendations
Mentor contact and personalized recommendations needed automation.
Cancellation requests
Cancellation or service termination requests required collecting user information.
Solution with GuruSup
FAQ Automation
Automated responses to frequently asked questions about documentation, app usage and training.
Employment process optimization
Clear instructions, requirements and automated CV submission process.
Training process automation
Dates, content, format and progress tracking automated.
Mentor contact automation
Mentor contact system and personalized recommendations.
Cancellation workflow
Organized and traceable cancellation workflows and documentation.
Results
"We automated responses we used to review one by one, saving us enormous amounts of time."
1,000
Messages/month
6
Automated processes
2
Unified channels
24/7
Availability