About de company
Kämpe is a digital platform that connects people who want to train in technical trades with real employment opportunities. It offers practical training programs, specialized educational content, and an app that supports users throughout their entire journey—from learning to job placement.
Channels
Gmail / WhatsApp
Messages
1000
Context
Kämpe, a training and employment platform for technical trades, was managing a high volume of inquiries through WhatsApp and Gmail related to documentation, use of their app, job applications, training programs, recommendations, mentor contact, and account cancellations.
Challenges
Handling WhatsApp and Gmail messages covering a wide variety of topics.
Need for immediate access to documentation, app usage guides, and training materials.
Job application flow: instructions, requirements, and CV submission.
Training processes: dates, content, format, and progress tracking.
Contact with mentors and personalized recommendations.
Cancellation requests or service termination, which required collecting user information.
Results
Significant reduction in the manual volume of repetitive inquiries.
Immediate and consistent responses for users.
Greater efficiency in training, application, and mentor-contact processes.
More organized and traceable cancellation and documentation workflows.
Create fully customized AI agents that handle tasks and deliver instant, proactive, personalized, and effortless support.
