GuruSup + Gmail — Ticket Creation
Turn Every Gmail Email into an Actionable Ticket
GuruSup monitors your Gmail inbox and automatically creates structured support tickets from incoming emails. The AI categorizes the issue, assigns priority, extracts key details, and routes to the right team — no manual triage needed.
Key benefits
Automatic Email-to-Ticket Conversion
Every email to your support address becomes a tracked ticket with subject, body, attachments, and customer info extracted automatically. No emails get lost in the inbox.
AI-Powered Categorization
The AI reads email content and classifies it by type — billing, technical, feature request, complaint — then tags and routes accordingly. Accuracy improves over time with your feedback.
Thread Deduplication
Replies to existing email threads are grouped into the same ticket instead of creating duplicates. The AI maintains conversation continuity across email exchanges.
Frequently asked questions
Can I use multiple Gmail addresses for ticket creation?
Yes. Connect multiple Gmail addresses — support@, billing@, sales@ — and route each to different ticket queues with their own categorization rules and team assignments.
Does it preserve email formatting and attachments?
Yes. Email body formatting, inline images, and file attachments are preserved in the ticket. Agents see the email exactly as the customer sent it.
Can I filter which emails create tickets?
Yes. Set filters to exclude auto-replies, newsletters, spam, or specific senders. Only genuine customer inquiries become tickets, keeping your queue clean.
