GuruSup

Voicebot

AI Voice Agents

Hire a 24/7 AI voice agent that resolves 85% of your calls in any language. Live in under 48 hours, connected to your CRM and telephony.

Integrations

  • WhatsApp
  • Instagram
  • Gmail
  • Shopify
  • HubSpot
  • Zendesk
  • Salesforce

Case Studies

Trusted by industry leaders

Trusted by industry leaders

offUgo
GuruWalk
waynabox
CrowdFarming
Reveni
FAGOR
Mundo Marino
kämpe
offUgo
GuruWalk
waynabox
CrowdFarming
Reveni
FAGOR
Mundo Marino
kämpe

60+ languages and accents available, including:

SpanishEnglishGermanItalianFrench

Why are more and more companies betting on AI voice agents?

Maintaining a phone team available 24/7, in multiple languages, without quality drops has become unviable: costs rise, shifts go unfilled, and satisfaction drops during demand peaks. We see more and more companies solving this exact problem by betting on an enterprise AI voicebot that scales without hiring and maintains service levels even on Black Friday, Christmas, or launches. It's not a trend: it's the only realistic way to deliver AI customer service at the level customers expect today.

85% of calls human-free

Queries, bookings, returns, and incidents resolved end-to-end. Your team only steps in when judgment is needed.

24/7 in any language

No shifts, no holidays, no night-shift premiums. Automatic detection and mid-call language switching.

70% lower cost

You pay for real usage, not idle shifts. When volume spikes, the agent scales instantly: dozens of parallel calls without hiring.

What can an AI voice agent do?

Much more than picking up the phone. Our AI voice agent acts on your systems mid-conversation: queries your CRM, modifies a booking, generates a return label, or passes the call to a human with full context. These are the use cases we already have running in production:

  • Handle calls 24/7 with no shifts or saturation, not even during Christmas or sale peaks.

  • Speak any language of the customer, with natural voice and automatic mid-call switching.

  • Query and update your CRM live to identify the customer, read their history, and log what happens.

  • Book, modify, and cancel appointments, orders, or reservations in your system, without opening tickets.

  • Resolve incidents end-to-end from a return to a policy change, without escalation.

  • Qualify and route leads to your sales team, collecting key data on the first call.

  • Make outbound calls for reminders, surveys, collections, or mass follow-ups.

  • Escalate to a human with full context when the case requires judgment, without the customer repeating.

Activate your AI voice agent in 48h

3 steps to set up your first AI voice agent

1

Connect your number

Port your current number or we activate a new one. Compatible with SIP, PBX, Twilio, Aircall and most telephony providers. No need to change your current system or redo your PBX.

2

Configure your agent

We define instructions together, connect your CRM, helpdesk or e-commerce, and set up escalation flows. No code, no endless tickets: our team guides you step by step so the agent is trained with your policies and tone.

3

Go live and improve

Your AI voice agent starts handling real calls from day one. Monitor resolutions, customer sentiment and top queries from the dashboard, and the agent improves with every conversation.

Your AI voice agent, integrated with your tools

Our AI voice agent doesn't work in isolation: we connect it live to your CRM, helpdesk, e-commerce, calendar, and telephony so it knows who's calling, checks the customer's real status, and executes the requested action mid-conversation. And if you also need to organize routing, numbers, and telephony flows, we combine it with our cloud virtual PBX for businesses. Over 141 integrations available, with no extra development on your part.

  • CRMs
    HubSpotSalesforceZohoPipedriveMicrosoft Dynamics
  • Helpdesks
    ZendeskFIntercom
  • E-commerce
    ShopifyWooCommercePrestaShop
  • Telephony & SIP
    TwilioAircallVonageP
  • Productivity
    Google WorkspaceMicrosoft 365n8n
  • Messaging
    GmailWhatsApp BusinessSMS

See all 141+ integrations

FAQ

GuruSup AI Voice Agents — Frequently Asked Questions

A voice agent is an artificial intelligence system that handles phone calls autonomously: it understands the caller in natural language, reasons about their intent, and responds with a human-like voice in real time. Unlike a classic button-based IVR, an AI voice agent holds complete conversations, executes actions in your systems, and escalates to a human only when needed.

Our agent understands the customer in natural language, identifies the intent, queries your systems live (CRM, e-commerce, calendar, helpdesk), executes the appropriate action, and closes the case in the same call. If it requires human judgment, it escalates to your team agent with the full transcript and context. It's the same logic we apply in our [virtual customer service assistance](/es/asistentes-virtuales-atencion-cliente) for internal use cases, now applied to the external phone channel.

True 24/7 availability, instant scalability during demand peaks, uniform quality on every call, and up to 70% lower cost. An AI voice agent handles all calls in parallel with no queues, in any language, and stays aligned with your policies. In practice, it works as an end-to-end [automated customer service](/es/automatizacion-atencion-cliente): the agent understands, queries, executes, and closes the case, while your human team focuses only on what requires judgment.

A legacy IVR forces you to navigate menus — 'press 1 for sales, 2 for support' — and rarely resolves anything. A [customer service chatbot](/es/chatbot-atencion-al-cliente) works just as well, but over text. An AI voice agent combines the best of both: the fluid conversation of a modern chatbot applied to the phone channel, with no rigid trees, understanding accents and free-form speech, and executing real actions in your systems during the call itself.

By eliminating what frustrates customers the most: wait times, button menus, repeating the problem, and limited hours. An AI voice agent picks up on the first ring, understands immediately, resolves in the same call, and if it needs to escalate, passes the human agent the full context so the customer never repeats a word. The result: higher NPS, less abandonment, and a phone channel that stops being a bottleneck.

Yes. We serve your customers in any language with a natural voice — over 30 languages supported natively, with automatic detection and mid-call language switching. GuruWalk, for example, manages travelers in 15 languages with a single AI voice agent. You don't need a different team per market.

Yes. The agent queries your booking system live and creates, modifies, or cancels as requested by the customer. We use this for tours, restaurants, clinics, hotels, workshops, and training: the customer calls, says 'I want to move my Thursday appointment to 6 PM', and the agent executes it in your platform without human involvement.

Yes. We resolve returns, exchanges, shipping issues, order management, cancellations, policy modifications, and tier-1 technical incidents without your team intervening. We only escalate to a human what requires real judgment. For customers like Reveni, the agent resolves 90% of returns fully autonomously.

Two ways, and we usually combine both. On one hand, we connect the agent directly to your tools — CRM, CMS, helpdesk, e-commerce — so it reads the current policies on each call, with no outdated copy. On the other, you can upload your own internal documentation (manuals, scripts, protocols, terms of service) and the agent references it before responding. If you update a document or policy in your CMS, the next call already uses the new version: no retraining, no waiting, no risk of outdated answers.

Yes, without stopping service. When you launch a campaign-specific policy — extended return windows, special shipping conditions, Black Friday coupons — just update it in your CRM, CMS, or the document the agent is connected to. From the next call on, the agent applies it automatically and reverts to the regular policy when the campaign ends, without retraining or notifying us.