Helpdesk Software That Resolves Tickets Before Your Team Sees Them
Stop drowning in tickets. GuruSup's AI helpdesk automatically categorizes, prioritizes, and resolves support requests. Your team only handles what truly needs a human touch.
Features
Smart Ticketing
Auto-categorize, auto-prioritize, and auto-assign tickets based on content and context.
AI Auto-Resolution
AI resolves repetitive tickets instantly using your knowledge base and configured workflows.
SLA Management
Define SLA policies with automatic escalation and real-time compliance tracking.
Performance Reports
Agent productivity, resolution times, customer satisfaction, and ticket volume trends.
Custom Workflows
Build automation rules with drag-and-drop: triggers, conditions, and actions.
Collision Detection
See when teammates are viewing or replying to the same ticket in real time.
Frequently asked questions
