Returns & refunds software
AI agents for returns & refunds
The all-in-one returns and refunds software powered by AI agents: validates orders, applies your return policy, and processes refunds on WhatsApp in under 2 minutes — scaling effortlessly during Black Friday, Christmas sales, and every high-demand season.
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Problem · Solution
Common problems in returns & refunds via whatsapp and how GuruSup solves them
Common problem
GuruSup AI agent solution
Common problem
Each return takes a support agent 15+ minutes between order lookup, policy check, label generation, and refund processing.
GuruSup AI agent solution
Our returns and refunds software validates the order in your platform, applies the policy, triggers the refund, and delivers the return label on WhatsApp in under 2 minutes — no human touch.
Common problem
Return request spikes during Black Friday, Christmas, and sales overwhelm the team and response times balloon to days.
GuruSup AI agent solution
GuruSup's AI agents for returns & refunds scale to thousands of simultaneous conversations without adding staff, keeping response times under 2 minutes even in high-demand peaks.
Common problem
Serial returners, fraud patterns, and off-policy refunds leak money every month without your team noticing.
GuruSup AI agent solution
Our software for returns and refunds flags serial returners and suspicious patterns, enforces the policy consistently, and only escalates to a human when risk thresholds are exceeded.
Results
What you get with your GuruSup AI agent
<2 min
Average time from request to refund
95%
Returns resolved without human intervention
24/7
Always-on coverage — including peaks
0
Off-policy refunds approved by mistake
How it works
Your AI customer service agent, step by step
Customer requests a return
The customer sends a WhatsApp message with their order number or email. The AI agent identifies the order in Shopify instantly and confirms the items eligible for return.
Policy check & refund processing
The agent validates the request against your return policy — time windows, item condition, exceptions. If approved, it triggers the refund in Shopify and notifies the customer of the amount and timeline.
Return label delivered
A prepaid return label is generated and sent directly in the WhatsApp chat. The customer prints it, ships the item, and receives a confirmation once the return is tracked.
What it does for you
Everything your software for returns & refunds via whatsapp does
Shopify deep integration
Reads order details, line items, payment method, and fulfillment status in real time to make accurate return decisions without human lookup.
Configurable return policies
Define return windows, excluded categories, restocking fees, and partial-refund rules. The agent enforces them consistently on every request.
Automatic label generation
Connects with your logistics provider to generate prepaid return labels and delivers them as a downloadable file inside the WhatsApp conversation.
Fraud & abuse detection
Flags serial returners and suspicious patterns, escalating to a human agent only when risk thresholds are exceeded.
Social proof
Companies that trust GuruSup
Trusted by industry leaders
Start automating returns & refunds via whatsapp today.
Zero upfront cost. No long-term contracts. No engineering required.
