Returns and refunds on WhatsApp
โWhen the customer is upset and you need to calm + resolveโ
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Elena has been waiting 10 days for her refund and writes angrily on WhatsApp. The agent reviews, resolves and compensates.
The agent identifies the order, validates the actual refund status, takes responsibility and executes the refund directly in the chat. When needed, it applies compensation without being asked.
What the agent does on WhatsApp