Insights, guides and news about conversational automation and AI agents.
GuruSup AI AgentonlineHi, I need help with my order
10:30Hi! I have your order #4521. Let me resolve this right away ✓
10:30 ✓✓Step-by-step guide to connect WhatsApp Business with GuruSup and automate your conversations with AI.
5 types of contact center: inbound, outbound, blended, cloud (CCaaS), and AI-powered. Comparison, advantages, and which fits your company.
The 5 essential technologies of a modern contact center: omnichannel software, AI chatbots, conversational analytics, WFM, and CCaaS. 2026 comparison.
What is a contact center, how it differs from a call center, its main functions and why it's essential for modern customer service.
How AI is transforming contact centers: AI agents, predictive analytics, voice bots and the augmented agent model. 2026 Guide.
Complete guide on contact center: what it is, differences with call center, technology, software, AI and KPIs. Everything you need to know in 2026.
How a contact center works from the inside: ACD routing, omnichannel management, IVR, CRM integration and real-time analytics.
Call center vs contact center: 6 key differences in channels, technology, metrics and approach. Comparison table and when to choose each model.
The 6 key contact center KPIs: FCR, AHT, NPS, CSAT, abandonment rate, and CES. With benchmarks and how to improve them with AI.