Customer Success

Step-by-step guide to connect WhatsApp Business with GuruSup and automate your conversations with AI.

Learn to create a customer journey map step by step: buyer personas, phases, touchpoints, pain points and tools. Practical guide with table and examples 2026.

Comparison of the 7 best customer success platforms in 2026: Gainsight, Totango, ChurnZero, HubSpot, Salesforce, Intercom, and GuruSup. Criteria, pricing, and features.

Real customer journey examples in e-commerce, B2B SaaS, digital banking, telecommunications and hospitality. 5 practical journey maps with touchpoints and pain points.

What customer success is, its 5 fundamental pillars, differences with customer support and measurable benefits. Practical guide to implement it in your company.

Learn to create a customer success strategy in 6 steps: health score, segmentation, playbooks, KPIs, automation and optimization. Practical guide 2026.

Complete guide on the customer journey: the 5 stages of the customer journey, how to map it, optimize touchpoints and use AI to personalize each stage in 2026.

The 6 essential customer success metrics: NPS, CSAT, Churn Rate, NRR, Health Score and Time to Value. Formulas, benchmarks and how to create a CS dashboard.

Customer experience vs customer success: 8 key differences in scope, metrics, approach and structure. Comparison table and how they complement each other in your company.

Customer success vs customer support: 7 key differences in approach, metrics, relationship and revenue impact. Comparative table and SaaS examples.