Helpdesk Software That Resolves Tickets Before Your Team Sees Them
Stop drowning in tickets. GuruSup's AI helpdesk automatically categorizes, prioritizes, and resolves support requests. Your team only handles what truly needs a human touch.
Features
Smart Ticketing
Auto-categorize, auto-prioritize, and auto-assign tickets based on content and context.
AI Auto-Resolution
AI resolves repetitive tickets instantly using your knowledge base and configured workflows.
SLA Management
Define SLA policies with automatic escalation and real-time compliance tracking.
Performance Reports
Agent productivity, resolution times, customer satisfaction, and ticket volume trends.
Custom Workflows
Build automation rules with drag-and-drop: triggers, conditions, and actions.
Collision Detection
See when teammates are viewing or replying to the same ticket in real time.
Solutions
Ticketing System
Intelligent ticketing system with AI categorization and automated workflows.
Learn moreIT Support Ticketing
IT helpdesk ticketing system with ITIL-aligned workflows and AI assistance.
Learn moreCloud Helpdesk
Cloud-based helpdesk software with zero infrastructure and auto-scaling.
Learn moreHelpdesk for Small Business
Affordable helpdesk software built for small teams with a free plan included.
Learn moreInternal Helpdesk
Internal IT helpdesk with ITIL workflows, asset management, and AI assistance.
Learn moreE-commerce Helpdesk
Helpdesk built for online stores with order tracking, returns automation, and Shopify integration.
Learn moreFrequently asked questions
