IT Helpdesk Software

That Resolves Tickets Before Your Team Sees Them

An IT helpdesk software platform built for internal support. Manage IT incidents, service requests and assets with ITIL-aligned workflows — while the AI helpdesk resolves Tier-1 tickets (password resets, VPN configuration, software access, employee onboarding) automatically so your IT team focuses on strategic work.

  • Auto-categorize & prioritize
  • 70% tickets auto-resolved
  • SLA tracking built-in
  • Live in 24h
Start for freeTry free

Book your free demo

No strings attached · We show you the platform, you decide

No commitment. We only use your data to prepare your demo.

72%

Employee IT requests resolved without human agent

85%

Employee satisfaction score with internal support

50%

Reduction in onboarding setup time per new hire

Employee Experience

Internal Support That Employees Actually Want to Use

Internal helpdesks have a reputation problem. Employees avoid them because submitting a ticket feels like shouting into a void — long forms, no visibility, and days of silence before a response. GuruSup's internal helpdesk changes this dynamic. Employees can submit requests via Slack, Microsoft Teams, email, or a self-service portal. The AI responds immediately to common requests: password resets, software access, VPN configuration, and policy questions. For complex issues, the system creates a ticket, assigns it based on category and load balancing, and gives the employee real-time status updates. The employee portal shows all their open requests with estimated resolution times. Internal NPS surveys run automatically after ticket closure to track satisfaction trends. When employees get fast, reliable support, they stop workarounding IT and start following processes — which improves security and compliance across the organization.

HR & IT Unified

One Platform for IT, HR, and Facilities Requests

Internal support is not just IT. Employees need help from HR (payroll questions, time-off requests, benefits enrollment), Facilities (desk booking, building access, equipment repairs), and Finance (expense reports, purchase orders). Running separate systems for each department creates confusion and silos. GuruSup lets you create dedicated workspaces for each department — each with its own service catalog, workflows, SLAs, and knowledge base — all under a single platform. Employees see one unified portal where they select a category and the request routes automatically to the right team. Cross-department workflows handle multi-step processes like onboarding (IT provisions equipment, HR creates payroll record, Facilities assigns desk) with a single request that orchestrates tasks across teams. Reporting spans all departments, showing total request volume, resolution times, and satisfaction scores organization-wide.

Features

ITIL Service Desk

Incident, problem, change, and service request management aligned with ITIL best practices.

SSO & Directory Sync

Native integration with Active Directory, Okta, and Google Workspace. Auto-provision users.

Asset Management

Track hardware, software licenses, and IT assets. Link assets to tickets for faster resolution.

Ready to automate your support?

Set up your AI agent in minutes. No credit card required.

Start for free

Frequently asked questions

Explore more Helpdesk Software solutions

Ticketing System

Intelligent ticketing system with AI categorization and automated workflows.

Cloud Helpdesk

Cloud-based helpdesk software with zero infrastructure and auto-scaling.

Small Business Helpdesk Software

AI-powered small business helpdesk software with a free plan included. Built for small teams, no IT team required.

Ecommerce Helpdesk Software

AI-powered ecommerce helpdesk software with native Shopify, WooCommerce and BigCommerce integration. Auto-resolves order tracking and returns.

Eliminate customer support
as you know it.

Join the companies resolving 95% of their conversations with AI agents.

Start for freeBook a demo
GDPR · EU data141+ integrations95% autonomous resolution