Internal Helpdesk

Purpose-built for internal employee support. Manage IT incidents, service requests, and assets with ITIL-aligned workflows — while AI resolves L1 tickets automatically so your IT team focuses on strategic work.

Start for freeTry free

No credit card required · Free demo

72%

Employee IT requests resolved without human agent

85%

Employee satisfaction score with internal support

50%

Reduction in onboarding setup time per new hire

Employee Experience

Internal Support That Employees Actually Want to Use

Internal helpdesks have a reputation problem. Employees avoid them because submitting a ticket feels like shouting into a void — long forms, no visibility, and days of silence before a response. GuruSup's internal helpdesk changes this dynamic. Employees can submit requests via Slack, Microsoft Teams, email, or a self-service portal. The AI responds immediately to common requests: password resets, software access, VPN configuration, and policy questions. For complex issues, the system creates a ticket, assigns it based on category and load balancing, and gives the employee real-time status updates. The employee portal shows all their open requests with estimated resolution times. Internal NPS surveys run automatically after ticket closure to track satisfaction trends. When employees get fast, reliable support, they stop workarounding IT and start following processes — which improves security and compliance across the organization.

HR & IT Unified

One Platform for IT, HR, and Facilities Requests

Internal support is not just IT. Employees need help from HR (payroll questions, time-off requests, benefits enrollment), Facilities (desk booking, building access, equipment repairs), and Finance (expense reports, purchase orders). Running separate systems for each department creates confusion and silos. GuruSup lets you create dedicated workspaces for each department — each with its own service catalog, workflows, SLAs, and knowledge base — all under a single platform. Employees see one unified portal where they select a category and the request routes automatically to the right team. Cross-department workflows handle multi-step processes like onboarding (IT provisions equipment, HR creates payroll record, Facilities assigns desk) with a single request that orchestrates tasks across teams. Reporting spans all departments, showing total request volume, resolution times, and satisfaction scores organization-wide.

Features

ITIL Service Desk

Incident, problem, change, and service request management aligned with ITIL best practices.

SSO & Directory Sync

Native integration with Active Directory, Okta, and Google Workspace. Auto-provision users.

Asset Management

Track hardware, software licenses, and IT assets. Link assets to tickets for faster resolution.

Ready to automate your support?

Set up your AI chatbot in minutes. No credit card required.

Start for free

Frequently asked questions

Explore more Helpdesk Software solutions

Ticketing System

Intelligent ticketing system with AI categorization and automated workflows.

IT Support Ticketing

IT helpdesk ticketing system with ITIL-aligned workflows and AI assistance.

Cloud Helpdesk

Cloud-based helpdesk software with zero infrastructure and auto-scaling.

Helpdesk for Small Business

Affordable helpdesk software built for small teams with a free plan included.

E-commerce Helpdesk

Helpdesk built for online stores with order tracking, returns automation, and Shopify integration.

Woman with laptop

Eliminate customer support
as you know it.

Start for free