Small Business Helpdesk Software

That Resolves Tickets Before Your Team Sees Them

You don't need a big budget or a dedicated IT team to deliver great support. GuruSup's small business helpdesk software sets up in 10 minutes, includes a free plan, and lets AI handle the repetitive work so your small team can focus on growth — without per-agent fees that punish you for hiring.

  • Auto-categorize & prioritize
  • 70% tickets auto-resolved
  • SLA tracking built-in
  • Live in 24h
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No strings attached · We show you the platform, you decide

No commitment. We only use your data to prepare your demo.

$0

To start — free plan with up to 3 agents, no credit card

10min

From signup to resolving your first ticket

60%

Tickets handled by AI, freeing your small team

Built for Small Teams

Enterprise Features Without the Enterprise Price Tag

Small businesses deserve the same support tools as large enterprises. The problem has always been cost and complexity — tools like Zendesk and Salesforce Service Cloud are priced per agent and loaded with features most small teams will never use. GuruSup flips the model. The free plan includes AI auto-resolution, multi-channel intake (email, chat, web forms), SLA tracking, and a knowledge base — features that competitors lock behind $50+/agent/month tiers. The Starter plan adds unlimited agents and advanced reporting for a flat monthly fee that does not scale per seat. No hidden costs for integrations, no premium tier required for automation. Small teams get the same AI engine, the same automation capabilities, and the same uptime SLA as enterprise customers.

Quick Setup

From Zero to Resolving Tickets in 10 Minutes

Most helpdesk platforms require days of configuration: custom fields, workflows, email routing, user roles. Small teams do not have days to spare. GuruSup's setup wizard connects your support email, imports your team, and configures AI auto-resolution in three steps. The AI reads your existing FAQ page or help documentation and builds an initial knowledge base automatically — no manual article creation needed. Default workflows handle the most common scenarios out of the box: ticket assignment by round-robin, auto-reply for common questions, and SLA alerts. You can customize later as your needs evolve, but the default configuration handles 80% of use cases from day one. The goal is simple: your team should be resolving real tickets within 10 minutes of signing up, not configuring software.

Features

10-Minute Setup

No-code setup wizard. Connect your email, add your team, and start resolving tickets immediately.

Free Plan Included

Start free with up to 3 agents. Upgrade only when your team grows. No credit card required.

AI Does the Heavy Lifting

AI auto-resolves common questions so your small team handles only what matters.

Ready to automate your support?

Set up your AI agent in minutes. No credit card required.

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Frequently asked questions

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Eliminate customer support
as you know it.

Join the companies resolving 95% of their conversations with AI agents.

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GDPR · EU data141+ integrations95% autonomous resolution