From Copy-Paste to Instant Clarity: How AI is Transforming Global Communications
24/7 AI agents for 100% digital car rental, handling 10,000+ entries with direct integration to the multi-provider PMS.
10K+
Entries handled
24/7
Active AI agents
0
Peak-hour queues
Multi
Unified provider
About the company
Offugo is a car rental company offering flexible, convenient and accessible mobility solutions for all types of customers. Their catalog includes modern, efficient and well-maintained vehicles, designed for both urban commuting and long-distance travel.
- Channels
- WhatsApp / Email
- Messages
- 10,000+ entries
- Industry
- Car Rental
Context
100% digital car rental: online booking and signing, mobile unlocking and 24/7 pickup/drop-off (multi-provider).
Problem
Constant booking changes
Changes in time/date/model/pickup point due to flight delays created a flood of tickets that had to be re-evaluated and manually edited in a multi-provider PMS, causing errors and delays.
ID/passport validation and deposit management
Especially outside business hours, these blocked vehicle handovers.
Peak-hour queues
Result: peak-hour queues, missed SLAs, immobilized vehicles and charges not applied on time.
Solution with GuruSup
24/7 AI agents connected to PMS
AI agents that re-evaluate and confirm changes, adjust deposits, validate IDs and instantly send pickup/drop-off confirmations and instructions; correct addresses and reassign vehicles.
Critical task automation
Automate time/date/model/location changes, flight delays, late returns, deposit/payment adjustments and document verification.
Critical actions in seconds
Execute policy-based re-evaluation, PMS updates, deposit adjustments and alerts, ID/passport validation and instant confirmation and instruction delivery.
Vehicle reassignment
Reassign vehicles when the original model is no longer available, ensuring a smooth experience at no additional cost.
Smart escalation
Only escalate in cases of damage, fraud or complex incidents outside policy.
Results
«Fast and efficient. GS generates real-time drafts and translations for us; we've stopped copy-pasting responses from ChatGPT.»
10K+
Entries handled
24/7
Active AI agents
0
Peak-hour queues
Multi
Unified provider
- Zero queues, SLAs met during peak hours.
- Fleet rotation maintained and charges applied instantly.
- Stopped copy-pasting responses from ChatGPT.
- Fast and efficient real-time drafts and translations.
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