Hotel Chatbot

Hotel Chatbot with AI

GuruSup's hotel chatbot handles reservations, check-ins, room service requests and FAQs automatically — in any language, at any hour. Less workload for your team, better experience for your guests.

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Online store · GuruSup

online

Type a message

No credit card · Cancel anytime · Live in under 48h

Why GuruSup?

Why choose GuruSup's hotel chatbot?

Our enterprise chatbot takes hotel automation beyond customer service: bookings, upselling, operations and loyalty in a single platform.

Guests book directly through the hotel chatbot, no intermediaries or OTA commissions.

  • Real-time availability
  • Automatic confirmation
  • Booking modifications
Reserva confirmada Confirmada
Check-in20 jun
Check-out22 jun
Huéspedes2 adultos
Hab. Doble SuperiorCon desayuno · Vistas al mar
290 €
Confirmación enviada por email y WhatsApp

Multilingual hotel chatbot for tourists that handles enquiries in 30+ languages, at any hour.

  • Hotel info and services
  • 30+ native languages
  • Zero wait for guests
+30 idiomas · 24/7
🇫🇷
Francés

Bonjour, je voudrais réserver une chambre double

🇬🇧
Inglés

Is breakfast included in the room rate?

🇩🇪
Alemán

Können wir den Check-in früher machen?

Respuesta automática en su idioma

The hotel chatbot suggests room upgrades, spa packages or excursions based on guest preferences.

  • Personalised add-on services
  • Automatic pre-stay offers
  • Increased revenue per stay
Hab. Estándar20 m² · Sin vistas
120 €
Recomendado para ti
Suite con Vistas al Mar35 m² · Balcón · Minibar
165 €
🧖 Spa -20%🚤 Excursión
+37% ingresos por estancia

Hotel chatbot with WhatsApp: guests' preferred channel to book, ask questions and request services.

  • Direct WhatsApp bookings
  • Pre-stay notifications
  • Post-checkout support
Hotel · GuruSupWhatsApp
¡Hola! 👋 ¿En qué puedo ayudarte?
Quiero reservar una doble para el 20 de junio
Tengo disponibilidad. ¿Con desayuno (145 €) o solo alojamiento?
Con desayuno
✅ Reserva confirmada. Te envío la confirmación.
Escribe un mensaje...

The AI hotel chatbot connects with your PMS (Opera, Cloudbeds, Mews, Icnea) and syncs data in real time.

  • Automatic synchronisation
  • Digital check-in
  • Incident management
GuruSup
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Opera PMS
C
Cloudbeds
M
Mews
S
SiteMinder

After checkout, the hotel chatbot requests reviews, redirects to Google Reviews and sends repeat-stay offers.

  • Automatic post-stay reviews
  • Loyalty offers
  • Automatic points programme
¿Cómo fue tu estancia?
GoogleDejar reseña en Google Reviews
¡Gracias por tu reseña!
VUELVE1010% en tu próxima reserva
Benefits

Benefits of using GuruSup's hotel chatbot

Our enterprise chatbot automates bookings, guest service, upselling and operations so your team can focus on delivering the best experience.

GuruSup's hotel chatbot confirms availability, processes bookings and sends instant confirmations via WhatsApp or web — 24 hours a day, without queues or waiting. Let the hotel chatbot handle it so your reception team can focus on in-person guests.

Hotel · GuruSup
Hi, I'd like to book a double room from August 15 to 18
Hi! We have availability. Options: standard double (€110/night) or superior double with sea views (€145/night). Which do you prefer?
Sea views. We're 2 adults and a 4-year-old child
Perfect. I'll add a cot at no extra charge. Do you need room only, breakfast (€18/pers/day) or half board (€35/pers/day)?
With breakfast, please
Summary: superior double with views, 3 nights (Aug 15-18), 2 adults + cot, breakfast included. Total: €543. Shall I confirm?
Yes, confirm
Booking confirmed ✅ Payment link and check-in details sent. Breakfast is served 7:30-10:30 in the main restaurant. We look forward to welcoming you!

GuruSup's AI hotel chatbot responds in the guest's language, answers the most common questions about the hotel, services, local area and timetables — and escalates to your team only when truly necessary.

Hotel · GuruSup
What time is breakfast? And is there a pool?
Good morning! Breakfast is from 7:30 to 10:30 in the main restaurant (ground floor). The pool is open 9:00-21:00, with towels available at reception.
Can I book a sunbed by the pool?
Of course! Poolside sunbeds are €10/day. Available tomorrow: front row (near the bar) or second row (more shade). Which do you prefer?
Front row, for 2 people please
Done ✅ 2 sunbeds reserved, front row. They'll have your room number. Would you also like to book the pool bar lunch menu (€15/pers)?
Yes, sounds great
Lunch for 2 at the pool bar confirmed. Enjoy your stay! I'm here 24/7 if you need anything 😊

Before the guest arrives, GuruSup's hotel chatbot proactively offers room upgrades, spa packages or special services — automatically and at the right moment to maximise uptake and revenue per stay.

Hotel · GuruSup
Hi Carlos! Your stay on Aug 15-18 is coming up. Would you like to upgrade to a suite with private terrace for just €40/night more?
What exactly does the suite include?
Private terrace with sea views, complimentary minibar, late checkout until 2 PM, free spa access and bathrobe in the room. 55 m² total.
Sounds great. What does the spa include?
Full thermal circuit: heated pool, sauna, Turkish bath and Scottish shower. Plus with the suite you get 20% off massages and treatments.
Perfect, I'll take the suite
Upgrade confirmed ✅ Suite with terrace, 3 nights. Difference: €120. Updated details and spa access sent. Would you like to book a massage?
Yes, a 50-minute one for Saturday
Relaxation massage 50 min booked for Saturday at 11:00 (€48 with your suite discount). All set — enjoy! ✅

Room service, extra towels, late checkout or maintenance issues — GuruSup's hotel chatbot collects every request and routes it to the right department instantly, without the phone ringing.

Hotel · GuruSup
Hi, we need extra towels in room 405
Right away. I've notified housekeeping. How many do you need?
3 bath towels and 2 pool towels. Also, the air conditioning isn't cooling properly
Noted: 3 bath + 2 pool towels. I've created an urgent maintenance ticket for the AC. A technician will visit room 405 within 15 minutes.
Thanks. Could you also have the room cleaned now? We're heading out for a bit
Of course, scheduling immediate cleaning. It'll be ready when you return. Shall we leave complimentary water and fruit as an apology for the AC issue?
That would be lovely, thanks
Done ✅ Summary: towels on the way, AC technician in 15 min, cleaning scheduled, complimentary water + fruit. Sorry for the inconvenience — enjoy your outing.

Guests browse and book tours, transfers and local activities directly from the chat — no front desk needed. The chatbot handles availability, confirmation and payment links automatically.

Hotel · GuruSup
Hi, what excursions do you have for tomorrow?
Tomorrow we have 3 options: 🚤 Coastal boat trip (10:00, €45/pers, 3h), 🏔️ Scenic hiking route (9:00, €25/pers, 4h), 🍷 Winery visit with tasting (12:00, €35/pers, 2h).
The boat trip sounds nice. What's included?
Coastal cove tour, 45-min swimming stop, snacks and drinks on board. Departs from the marina at 10:00, returns at 13:00. Great for families.
Perfect, for 2 adults and our 4-year-old
Under-5s go free. Total: €90 (2 adults). Need a ride to the marina? We have a free shuttle leaving the hotel at 9:30.
Yes, sign us up for the shuttle
Booked ✅ Boat trip tomorrow 10:00, 2 adults + 1 child. Shuttle at 9:30 from reception. Confirmation with meeting point sent. Have a great time!

Before arrival, the chatbot collects guest data, ID and preferences. On departure, it sends the invoice and collects reviews — all via WhatsApp, no reception queues.

Hotel · GuruSup
Hi Laura! 3 days until your arrival. Would you like to do digital check-in now and skip the queue on arrival?
Yes, what do you need?
Just a photo of your ID or passport and confirmation of your booking details. Do you have it handy?
Yes, sending the photo now
Received, thank you. All set. What time do you expect to arrive? We'll have your room ready.
Around 3 PM. Is parking available at the hotel?
Yes, we have private parking for €12/day. I'll reserve a spot. Check-in completed ✅ Just pick up your key at reception on arrival. Your room will be ready.
Great, thank you so much
You're welcome! Summary with address, parking and schedules sent. Message me here anytime before your arrival. Have a great trip! 😊

After each stay, the chatbot sends a satisfaction survey and directs happy guests to leave a review on Google or TripAdvisor — boosting your online reputation on autopilot.

Hotel · GuruSup
Hi Ana! We hope you enjoyed your stay at Hotel Costa. Could you rate your experience from 1 to 5?
A 5, everything was amazing. The breakfast was incredible
So glad to hear! The kitchen team will be delighted. Would you mind sharing your experience on Google? It really helps other travellers find us 🙏
Sure, no problem. Do you have a direct link?
Here it is. As a thank you, we're sending you a 10% discount code for your next stay. Valid for 12 months.
Great, we'll definitely be back
We'd love that! Your code is RETURN10. You can use it right here on WhatsApp whenever you want to book. See you soon! ✅

The chatbot segments guests by preferences and stay history, then sends targeted offers, early booking discounts and seasonal promotions via WhatsApp — turning one-time visitors into repeat guests.

Hotel · GuruSup
Hi Carlos! This summer we're back with exciting updates: new chill-out area, renovated Mediterranean menu and expanded spa. Shall we book the same dates as last year?
Yes, but a full week this time instead of 4 nights
Aug 10-17, superior double room. As a returning guest you get an automatic 15% discount. Total: €863 (7 nights). Shall I confirm?
Can I get the same room as last year? Room 302 with the views
Room 302 is available for those dates. Assigned. Would you like to add breakfast buffet? With your loyalty discount it's €15/pers/day instead of €18.
Yes, with breakfast. Confirmed!
Booking confirmed ✅ Room 302, 7 nights, breakfast included, 15% off. Total: €1,073. Summary and payment link sent. See you soon, Carlos!

Guests order from the restaurant menu or request room service directly via WhatsApp. The chatbot handles dietary requirements, confirms the order and notifies the kitchen — zero phone calls.

Hotel · GuruSup
Hi, can I order dinner via room service?
Of course! Tonight's most popular: 🥩 Grilled rib-eye (€22), 🐟 Baked sea bass (€19), 🥗 Caesar salad (€12), 🍝 Truffle pasta (€16). What would you like?
A rib-eye and a Caesar salad for room 302
How would you like the rib-eye: rare, medium or well done? Any allergies or dietary requirements?
Medium. And the salad gluten-free if possible
Noted: rib-eye medium + gluten-free Caesar salad. Would you like to add a drink? House wine (bottle €18) or mineral water (€3).
A bottle of red, please
Order confirmed ✅ Rib-eye medium, GF Caesar salad and bottle of red. Total: €52, charged to room 302. Estimated time: 25-30 min. Enjoy your meal!
Accommodations

Types of accommodation we serve

Our AI chatbot and tourism AI solution adapt to any type of accommodation and business model.

City Hotels

Automate corporate bookings, tourist information and transport coordination for business travellers and tourists.

  • Corporate and group bookings
  • Local tourist info and restaurants
  • Express check-in for business travellers

Beach Hotels

Manage water activity bookings, spa reservations and excursions. Provide real-time weather and beach service schedules.

  • Activity and excursion bookings
  • Spa, wellness and beach services
  • Real-time weather information

Rural Hotels

Coordinate hiking trails, outdoor activities and local gastronomy experiences automatically.

  • Hiking trails and outdoor activities
  • Local gastronomy experiences
  • Nature activity bookings

Luxury Hotels

Deliver personalised VIP service, exclusive experience management and 24/7 digital concierge service.

  • 24/7 digital concierge
  • Exclusive experiences and services
  • Hyper-personalised VIP service

Real results from hotels already using GuruSup

+88%

Guest enquiries resolved automatically

+67%

More direct bookings

-77%

Fewer calls to reception

24/7

Guest service at no extra cost

Serve your guests across every channel

WhatsApp

Your guests' favourite channel

AI Voice

AI-powered phone calls

Web Chat

Widget on your booking site

Email

Automated follow-up and upselling

Setup

3 steps to set up your AI hotel chatbot

No code. No engineering team. Each use case live in 3 to 5 minutes.

1

Connect your PMS

Opera, Cloudbeds, Mews or any PMS. GuruSup syncs availability and bookings in real time.

2

Customise your assistant

Set languages, hotel policies, available services and tone of voice with your guests.

3

Activate channels

WhatsApp, web chat, email. Your chatbot responds on every channel from day one.

We integrate with your company's tools

Connect GuruSup's hotel chatbot with your PMS, CRM, payment gateways, communication channels, and automation tools. 400+ integrations available.

Opera PMS

Opera PMS

PMS
Cloudbeds

Cloudbeds

PMS
Mews

Mews

PMS
Icnea

Icnea

PMS
Apaleo

Apaleo

PMS
SiteMinder

SiteMinder

Channel Manager
WhatsApp

WhatsApp

Canal
Gmail

Gmail

Canal
HubSpot

HubSpot

CRM
Salesforce

Salesforce

CRM
Stripe

Stripe

Pagos
Google Calendar

Google Calendar

Reservas
Zapier

Zapier

Automatización
Make

Make

Automatización
n8n

n8n

Automatización
Slack

Slack

Comunicación
See all 400+ integrations

Frequently asked questions about AI hotel chatbots

Your hotel chatbot with AI, live in 48 hours

No commitment. No engineering work. Active in minutes.