REST API
A REST API (Representational State Transfer) is an architectural style for building web services that use standard HTTP methods to create, read, update, and delete data resources.
In Depth
REST APIs are the most common integration method in modern software, using familiar HTTP methods (GET, POST, PUT, DELETE) to interact with resources identified by URLs. In customer support, REST APIs enable AI agents to interact with any system that exposes endpoints — reading customer profiles from CRM, checking order status from e-commerce APIs, updating tickets in helpdesk systems, and sending messages through communication platforms. REST APIs are stateless (each request contains all necessary information), scalable (servers don't maintain session state), and widely supported (virtually every modern platform offers REST APIs).
Understanding REST APIs is essential for configuring AI agent integrations, building custom workflows, and troubleshooting integration issues. GuruSup's REST API allows businesses to programmatically manage AI agents, access conversation data, and integrate support workflows with any custom application.
Related Terms
API Integration
API integration is the process of connecting two or more software applications through their Application Programming Interfaces to enable automated data exchange and workflow coordination.
Webhook
A webhook is an automated HTTP callback that sends real-time data from one application to another when a specific event occurs, enabling event-driven integrations.
OAuth
OAuth is an open authorization framework that enables applications to obtain limited access to user accounts on third-party services without exposing the user's password.
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