GuruSup + Gmail — Auto-Reply
AI Auto-Reply for Gmail Support Inboxes
GuruSup reads incoming Gmail support emails, drafts accurate responses using your knowledge base and past conversations, and either sends them automatically or queues them for agent review. Cut email response times from hours to minutes.
Key benefits
Intelligent Draft Generation
The AI reads the customer's email, searches your knowledge base, and drafts a contextual reply. Agents review and send with one click — or enable full auto-send for common queries.
Tone & Brand Consistency
Train the AI on your existing email templates and brand voice. Every auto-reply matches your company's communication style — professional, casual, or technical as needed.
Thread Context Awareness
The AI reads the full email thread before responding, not just the latest message. It understands ongoing conversations and avoids repeating information already shared.
Frequently asked questions
Can I approve replies before they are sent?
Yes. Choose between fully automatic replies, draft-and-review mode, or a hybrid where simple queries auto-send and complex ones queue for human review.
Does it work with Google Workspace shared inboxes?
Yes. GuruSup supports shared Gmail inboxes, delegated access, and Google Groups. Multiple team members can collaborate on AI-drafted replies.
How does it handle attachments?
The AI reads text-based attachments like PDFs and documents to inform its response. It can also attach relevant files from your knowledge base when answering customer questions.
