GuruSup + Microsoft Teams — Internal Helpdesk
AI Internal Helpdesk Inside Microsoft Teams
Turn Microsoft Teams into your company's AI-powered internal helpdesk. Employees ask IT, HR, and operations questions in Teams — GuruSup's AI agents answer instantly using your internal knowledge base, policies, and SOPs.
Key benefits
IT Support Automation
Handle password resets, VPN setup, software access requests, and common IT troubleshooting automatically. AI agents resolve 70% of internal IT tickets without human intervention.
HR & Policy Answers
Employees get instant answers about PTO policies, benefits enrollment, expense reporting, and company procedures. No more waiting for HR to respond to routine questions.
New Hire Onboarding
Guide new employees through onboarding steps, answer questions about tools and processes, and ensure they complete required training — all through a conversational Teams bot.
Frequently asked questions
Can GuruSup handle sensitive HR inquiries in Teams?
Yes. Sensitive HR conversations are automatically routed to human HR agents privately. The AI recognizes sensitive topics and escalates immediately rather than attempting to respond.
Does this work with Microsoft 365 enterprise plans?
Yes. GuruSup integrates with all Microsoft 365 and Teams plans, including E3, E5, and GCC. We support single sign-on via Azure AD and comply with Microsoft's app security requirements.
