GuruSup + WooCommerce — Returns Automation
Automate Returns for Your WooCommerce Store
GuruSup handles the entire WooCommerce returns process through AI conversations. Customers request a return, the AI checks your policies and order data, generates a return label, and processes the refund — all without human intervention for standard cases.
Key benefits
Policy-Driven Eligibility Checks
The AI checks return window, product condition requirements, and order details against your store policies before approving. Non-eligible requests are explained clearly to the customer.
Automated Label Generation
Once approved, GuruSup generates return shipping labels through your carrier integrations and sends them to the customer directly in the chat — no separate portal needed.
Exchange Suggestions
Before processing a refund, the AI offers exchange alternatives — different sizes, colors, or similar products. This retains revenue while satisfying the customer's need for a change.
Frequently asked questions
Can I set different return policies per product category?
Yes. Define return windows, conditions, and eligibility rules per product category, brand, or price range. The AI applies the correct policy automatically based on the ordered item.
Does it process refunds automatically?
You choose. Enable auto-refund for standard returns or require human approval for high-value orders. The AI queues refunds for review based on your configured thresholds.
Can customers track their return status?
Yes. Customers can ask the AI about their return status at any time. The AI checks carrier tracking and WooCommerce order data to provide real-time updates on return shipment and refund processing.
