GuruSup

AI Email Agent

Automate your emails with an AI agent that replies and resolves

GuruSup connects an AI email agent to your support or sales inbox that understands each email, replies with real business data and escalates what needs human judgment.

Email replies · Inbox triage · Actions in your systems · Human handoff

Email automation

AI agents that work in the inbox your team already uses

What can an AI email agent do?

AI email agents do more than draft replies.

They read each email, act in your systems and escalate only when needed.

  • Understand every email and its thread

    Read the full email, with its thread, attachments and context, and understand the request even when it's poorly explained.

  • Reply in your tone and the sender's language

    Write complete replies with your tone, policies and data, in the sender's language. More than 30 languages are supported.

  • Classify, prioritize and route emails

    Tag each email by intent, language and urgency, detect complaints and send what belongs to another department to the right person, with a summary.

  • Resolve requests, not just reply to them

    Unlike an autoresponder that sends everyone the same text, an AI email agent completes the request in your systems:

    • Late order: detect the delay and confirm the new date.
    • Invoice request: send the updated invoice attached.
    • Refund request: check your policy and trigger the refund.
    • Appointment change: move it and confirm by email.

  • Create and update helpdesk tickets

    For teams that manage emails as cases, create and update tickets in your helpdesk so the email and the ticket stay in sync.

  • Escalate with the full thread

    When an email needs human judgment, GuruSup hands it to your team with the full thread, the customer context and a summary.

See how GuruSup's AI email agent resolves emails in your inbox

Benefits of AI email agents

An AI agent for email clears the inbox without lowering reply quality.

Repetitive emails get resolved, and your team keeps its time for complex cases.

  • Clear the inbox as emails arrive

    Where's my order?

    It ships today, you'll have it tomorrow.

    Answer repetitive emails like order status, invoices or data changes as soon as they come in.

  • Resolve more emails end to end

    Requests0/25

    Complete refunds, changes and appointments in your systems instead of only replying.

  • Stop sorting emails by hand

    I want to return this now.

    IntentReturn

    ToPost-sale

    Classify, prioritize and route every email without manual forwarding.

  • Reply in the sender's language

    Email · FrenchInbox

    Answer in more than 30 languages, 24/7, with the same knowledge and tone.

  • Keep control over what gets sent

    Your autonomy rules

    Low riskDirect send

    To reviewDraft

    Send low-risk replies directly and leave the ones you want to review as drafts.

  • Keep your team focused on complex emails

    Order statusAI agent

    Booking changeAI agent

    Contract negotiationYour team

    Let your team stop opening the same thread a hundred times and spend time on cases that need judgment.

AI email agent use cases

Use email automation for customer service, sales and billing inboxes.

One agent for support@, info@ and sales@: it resolves what it can and routes the rest to the right person with a summary.

  • Email #2041Inbox

    Customer support

    Order, return, exchange and invoice emails answered and resolved by the agent, with escalation to a person when the case needs it. It's a core part of an AI customer service agent.

  • Email #2056Inbox

    Sales and inbound leads

    Requests for information or quotes get an immediate reply, are qualified and logged in the CRM, so sales receives a lead that's already worked.

  • Email #2063Inbox

    Billing and administration

    Invoice requests, billing detail changes, proof of payment and payment claims handled without anyone opening every email.

  • Email #2070 · info@Inbox

    Shared inboxes

    Inboxes like info@ or support@ sorted by the agent: each email reaches the right person or department, with a summary and the customer's history.

  • Email #2084Inbox

    Email-to-ticket workflows

    Create and update tickets in your helpdesk from incoming emails, and keep the thread in sync for the team that picks them up.

  • Email #2092 · SpanishInbox

    Multilingual email support

    Answer emails in more than 30 languages, detecting the sender's language automatically and using the same knowledge.

How does an AI email agent work?

An AI email agent takes each email from inbox to resolution.

It reads the email, checks your systems, applies your rules, then resolves or escalates.

Omnichannel

Connect your AI email agent with every customer service channel

Your AI email agent also works on web chat, WhatsApp, Instagram, voice and your helpdesk as one AI customer service agent.

  • Web chat

    Answer questions and resolve requests directly on your website.

  • WhatsApp

    Resolve requests inside the same conversation with a WhatsApp AI agent.

  • Email

    Read, understand and resolve every message with an AI email agent.

  • Instagram

    Answer DMs and resolve requests with an Instagram AI agent.

  • Voice

    Answer and make calls with AI voice agents connected to your systems.

  • Your helpdesk

    Resolve tickets inside Zendesk, Freshdesk, Intercom or Zoho Desk with AI ticketing agents.

The channel changes. The conversation continues.

Integrations

Connect your AI email agent to your existing tools

GuruSup works on the mailbox and the helpdesk your team already uses, and connects to your CRM and ecommerce platform: Outlook, Zendesk, Freshdesk, HubSpot, Salesforce, Shopify and more.

Keep your inbox. Add an AI resolution layer on top of it.

  • Outlook
  • Gmail
  • Zendesk
  • Freshdesk
  • HubSpot
  • Salesforce
  • Shopify
  • Slack
  • WhatsApp Business
EXPLORE INTEGRATIONS

FAQ

Frequently asked questions about AI email agents

An AI email agent is an artificial intelligence agent connected to your inbox that reads each email, with its thread and attachments, understands what the sender is asking for and replies with your company's information.

Beyond replying, it completes requests in your systems, such as refunds, changes or appointments, and hands the cases that need human judgment to a person, with the full thread.

An autoresponder or a template sends the same text to everyone. An AI email agent reads the whole email, understands the request, checks real customer data and writes a specific reply in your tone.

It can also complete the request, for example generating an invoice or changing an appointment. If the case isn't one it should handle, it routes it to your team with the summary already written.

Here's how to use an AI agent to sort emails: connect your inbox and define your categories and rules with us. From then on, the agent sorts each email as it arrives:

  • It tags the email by intent, language and urgency.
  • It detects complaints and moves urgent emails to the top.
  • It replies to the emails it can resolve.
  • It routes the rest to the right team or helpdesk with a summary.

It connects to Outlook (Microsoft 365) mailboxes and to any account over SMTP, so you don't change your email provider or your tools.

Shared inboxes like support@, info@ or sales@ work the same way, and we set up the connection with you.

Yes. You choose the level of autonomy for each type of email:

  • Direct send for low-risk requests.
  • Draft for the cases a person should review before sending.
  • Escalation to your team, with the full thread, for sensitive cases.

Everything is logged in the dashboard: what was replied, what was escalated and what customers ask most.

GuruSup connects to your ecommerce platform, CRM and helpdesk, so AI email agents check real data and complete the request instead of only replying. For example:

  • Resend a delayed order following your resend policy.
  • Trigger the approved refund workflow.
  • Generate an invoice with updated billing details and send it as an attachment.
  • Move an appointment in your booking system.
  • Qualify a sales lead and log it in your CRM.

Yes. For teams that manage emails as cases, the AI agent for email creates and updates tickets in your helpdesk from incoming emails.

The email and the ticket stay in sync, so the team that picks up the case has the whole thread and doesn't have to ask the customer again.

GuruSup resolves end to end what it can and escalates to a person only when necessary. The email reaches the right person on your team with the full thread, the customer context and a summary, so nobody has to start from scratch.

You decide with us which cases always go to a person.

It can be handling real emails within 48 hours. We define your tone, policies and autonomy rules with you and connect your CRM, helpdesk or ecommerce platform; our team guides you step by step.

It replies in more than 30 languages, 24/7, and detects each sender's language automatically.

Yes. The same agent works on web chat, WhatsApp, Instagram, voice and your helpdesk with the same knowledge, as one AI customer service agent.

If a customer already wrote on chat or WhatsApp, the agent knows it when the email arrives, so nobody has to repeat their case.

Data is hosted in Europe and processed in compliance with GDPR.

Every reply, draft and escalation is logged in the dashboard, so you can see what the agent did with each email.