GuruSup

WhatsApp AI Agent

Turn WhatsApp conversations into resolved customer requests

A WhatsApp AI agent that answers customers, qualifies leads and takes action in your systems, for customer service, sales, bookings and orders.

24/7 conversations · 60+ languages · Hundreds of integrations

WhatsAppA booking changed inside the conversation
  1. Customer

    Hi! Can I move my table for 4 from Friday to Saturday?

  2. GuruSup agent

    Sure. Saturday at 8:30 PM is available. I've moved your booking and sent the new confirmation.

  • Intent: booking change
  • Action: booking updated
  • Status: resolved

Sample conversation

WhatsApp automation

AI that works inside the conversations your customers already use

  • offUgo
  • GuruWalk
  • waynabox
  • CrowdFarming
  • Reveni
  • FAGOR
  • kämpe

What can an AI agent for WhatsApp do?

It doesn't just reply on WhatsApp. It gets the work done.

An AI agent for WhatsApp covers service and sales without changing channels.

  • Where's my order?

    Checks the order

    It ships today, you'll have it tomorrow.

    Answer customer questions instantly

    Respond to product, service, order, booking and account questions using your business knowledge and connected systems.

  • Lead from WhatsApp

    InterestAnnual plan

    Team size12 people

    StatusQualified

    Qualify leads automatically

    Ask qualification questions, understand customer needs and capture the information your sales team requires.

  • Checked during the chat

    OrderShipped

    DeliveryTomorrow

    Retrieve live business information

    Connect WhatsApp to your CRM, ecommerce platform, booking system, helpdesk or internal tools to access the information needed during the conversation.

  • Can I move my booking to Friday?

    BookingUpdated

    Done. It's now on Friday.

    Take action without leaving WhatsApp

    Update customer information, manage bookings, check orders, create tickets or trigger approved workflows inside the same conversation.

  • I want to return this now.

    IntentReturn

    ToPost-sale

    Route conversations to the right team

    When a customer needs a person, GuruSup can transfer the conversation with the relevant context already collected.

  • Où est ma commande ?

    +60

    Elle arrive demain.

    Support customers in 60+ languages

    Use the same WhatsApp AI agent across multiple markets and languages.

See how GuruSup's WhatsApp AI agent works in your business

Benefits of using an AI agent on WhatsApp

Answers in seconds that resolve what your customer actually needs.

Natural conversations, not a closed menu of questions: the agent understands what each customer writes, responds 24/7 and escalates only when judgment is required.

  • Tuesday, 3:14 AM

    It won't let me change my booking date.

    03:14
    03:14

    Moved to the 12th. I've just sent you the confirmation.

    No night shifts or on-call rotas

    Answered at 3:14 AM, with nobody on call

    Respond 24/7

    Handle customer and lead conversations outside business hours.

  • Where's my order?

    It ships today, you'll have it tomorrow.

    Reduce response times

    Give customers an immediate response instead of leaving conversations waiting in an inbox.
  • Same team

    Handle more conversations

    Scale high-volume WhatsApp interactions without increasing your team at the same rate.

  • Can I move my booking to Friday?

    BookingUpdated

    Done. It's now on Friday.

    Automate actions, not just messages

    Move from automated replies to completed customer and sales workflows.

  • Order statusAI agent

    Booking changeAI agent

    Contract negotiationYour team

    Keep humans focused on complex conversations

    Escalate requests when judgment, negotiation or specialist expertise is required.

Real examples of an AI agent on WhatsApp

Production use cases, with the full conversation.

Pick a use case and watch the agent query your systems and close it.

Want to see it in action with your data?

WhatsApp AI agent use cases

Support, sales, bookings and orders in the same WhatsApp thread.

The agent resolves each request in your systems and escalates to a person only when necessary.

  • WhatsApp · SupportIn chat

    Customer support

    Resolve recurring questions and service requests without making customers wait for a human response.

  • WhatsApp · New leadIn chat

    Lead qualification

    Collect relevant lead information and determine whether the opportunity should move to sales.

  • WhatsApp · BookingIn chat

    Bookings and appointments

    Create, modify or cancel appointments and bookings directly from WhatsApp.

  • WhatsApp · OrderIn chat

    Order management

    Retrieve order information, answer delivery questions and execute approved ecommerce workflows.

  • WhatsApp · SalesIn chat

    Product recommendations

    Help customers find relevant products or services based on their needs and your catalog.

  • WhatsApp · Follow-upIn chat

    Follow-ups

    Continue conversations with customers and leads when the workflow requires a next step.

WhatsApp AI agent by industry

The same agent, with your business rules in every conversation.

It supports, qualifies, sells and notifies, and escalates to a person only when necessary.

From abandoned cart to refund, all in the same WhatsApp thread.

  • Recover carts with an approved template and a checkout link
  • Share shipping status by checking with the carrier
  • Process returns and send the label to the chat
  • Recommend products and close the sale with a payment link
  • Ask for a review once the case is resolved

Bookings, changes and check-in on the channel travelers already carry on their phone.

  • Confirm the booking and send the voucher to the chat
  • Change dates or seats in your system, without phone calls
  • Send a secure payment link and the invoice
  • Reply in the language the traveler writes in
  • Send a reminder the day before with the meeting point and time

Appointments and reminders on WhatsApp, without patients having to call.

  • Book, change and cancel appointments against each practitioner's schedule
  • Send the reminder the day before and confirm with one tap
  • Answer questions about hours, test preparation and paperwork
  • Receive the photos and reports patients send to the chat
  • Hand off anything that requires clinical judgment to the front desk, with context

Leads go from the ad to the agent's calendar before they go cold.

  • Capture leads coming in from click-to-WhatsApp ads
  • Qualify them with your key questions before handing them to anyone
  • Send photos, the floor plan and the property details to the chat
  • Schedule the viewing in the right agent's calendar
  • Send a reminder the day before and reschedule if needed

Omnichannel

Connect your WhatsApp AI agent with every customer channel

GuruSup connects your WhatsApp AI agent with web chat, email, Instagram, voice and your helpdesk.

  • Web chat

    Answer questions and resolve requests directly on your website.

  • WhatsApp

    Resolve requests inside the same conversation with a WhatsApp AI agent.

  • Email

    Read, understand and resolve every message with an AI email agent.

  • Instagram

    Answer DMs and resolve requests with an Instagram AI agent.

  • Voice

    Answer and make calls with AI voice agents connected to your systems.

  • Your helpdesk

    Resolve tickets inside Zendesk, Freshdesk, Intercom or Zoho Desk with AI ticketing agents.

The channel changes. The conversation continues.

WhatsApp AI agent success stories

Automation works when it adapts to the business.

Companies across industries scale customer service with GuruSup AI agents.

Put AI to work on your WhatsApp

How does a WhatsApp AI agent work?

GuruSup connects WhatsApp conversations with your business knowledge, customer data and operational systems.

Six steps, from the first message to the confirmed result or a handoff with context.

The customer starts the conversation in WhatsApp as usual.

The AI agent interprets what the customer wants and the relevant context behind the conversation.

It accesses your connected systems to retrieve customer, product, order, booking or account information.

The agent executes the workflow allowed by your business rules and permissions.

The customer receives the outcome directly in WhatsApp.

If human judgment is required, the conversation is transferred with its context.

Integrations

Connect your WhatsApp AI agent to your existing tools

GuruSup connects WhatsApp to your CRM, helpdesk, ecommerce platform, booking system and other business tools.

Your WhatsApp Business AI agent retrieves live data and updates records in your existing stack.

Keep your systems. Add an AI agent on top of them.

  • Zendesk
  • Freshdesk
  • HubSpot
  • Salesforce
  • Shopify
  • Google Calendar
  • WhatsApp Business
  • Gmail
  • Slack
EXPLORE INTEGRATIONS

FAQ

Frequently asked questions about WhatsApp AI agents

A WhatsApp AI agent is an AI-powered agent that can understand customer messages, respond naturally and perform approved actions through integrations with your business systems, completing tasks directly from a WhatsApp conversation.

Unlike a basic WhatsApp chatbot, an AI agent can use customer context, retrieve live information and execute approved actions such as updating a booking, checking an order or creating a support request.

A traditional chatbot follows predefined flows: the customer has to pick from a closed set of questions or menus, and anything outside them gets stuck.

A WhatsApp AI agent holds a natural conversation. It understands what each customer writes in their own words, retrieves live business information and takes action in your connected systems, such as checking an order or updating a booking.

It doesn't just reply on WhatsApp. It gets the work done.

It resolves customer requests inside the same WhatsApp conversation, using your business knowledge and connected systems:

  • Answer recurring product, service, order, booking and account questions
  • Retrieve order and delivery information
  • Create, modify or cancel bookings
  • Update customer information
  • Create tickets or trigger approved workflows

The agent escalates to a person only when necessary, with the context already collected.

Yes. The AI agent for WhatsApp asks your qualification questions, understands each lead's needs and captures the information your sales team requires, including leads coming in from click-to-WhatsApp ads.

Qualified opportunities are routed to the right sales person or workflow, and the agent can follow up with leads when the workflow requires a next step.

GuruSup connects WhatsApp to your CRM, helpdesk, ecommerce platform, booking system and other business tools.

During the conversation, the agent retrieves live data and updates records in your existing stack, so customers don't have to repeat information and your team sees what happened.

Keep your systems. Add an AI agent on top of them.

When it is connected to your booking or scheduling system, the WhatsApp AI agent creates, modifies or cancels appointments directly in the chat.

It offers the available times, confirms the change in the same conversation and can send a reminder the day before, without customers having to call.

The WhatsApp AI agent escalates to a person only when necessary: when a request requires human judgment, negotiation or specialist expertise.

The conversation is transferred to the right team with the relevant context already collected, so nobody starts from scratch and the customer doesn't have to explain the case again.

WhatsApp AI is one channel of the same agent. GuruSup connects WhatsApp with web chat, email, Instagram, voice and your helpdesk as part of an omnichannel customer experience.

The agent uses the same business knowledge on every channel and keeps the customer's context when they switch. The channel changes. The conversation continues.

GuruSup combines WhatsApp automation, business-system integrations and AI agents capable of completing customer and sales workflows.

The goal is not simply to automate WhatsApp replies, but to resolve what the customer needs.