GuruSup

AI Voice Agent

Resolve inbound and outbound calls with AI

Use AI voice agents for service, sales and bookings: an AI voice agent that answers and makes calls, connects to your systems and takes action.

Inbound and outbound calls · 60+ languages · Hundreds of integrations

Customer stories

Trusted by teams automating customer conversations

What can AI voice agents do?

AI voice agents can do more than answer the phone.

They understand the caller, act in your systems and resolve the request during the call.

  • Sunday · 3:14 AMAfter hours

    Answer inbound calls

    Handle incoming customer calls automatically, identify what the caller needs and respond using your business knowledge and connected systems.

  • Reminder · 10:00 AMScheduled

    Make outbound calls

    Use an AI call agent for reminders, follow-ups, lead qualification, surveys, collections and other outbound workflows.

  • Order issueIn progress

    Understand natural conversations

    Your voice AI agent can understand natural language, follow the conversation and respond without forcing customers through rigid phone menus.

    Give an AI agent a voice that can listen, understand context and respond naturally in real time.

  • Where's my order?

    Checks the order

    It ships today, you'll have it tomorrow.

    Retrieve information from your systems

    Connect the agent to your CRM, helpdesk, ecommerce platform, booking system or internal tools to access the information needed during the call.

  • Can I move my booking to Friday?

    BookingUpdated

    Done. It's now on Friday.

    Take action during the call

    GuruSup CX can execute approved actions while speaking with the customer, such as updating a booking, creating a ticket, changing customer data or triggering a workflow.

    It doesn't just speak. It resolves.

  • I want to return this now.

    IntentReturn

    ToPost-sale

    Transfer to a human when needed

    If the call requires human judgment, the AI agent can transfer it with the relevant context so the customer does not have to start again.

See how GuruSup's AI voice agent works in your business

Benefits of AI voice agents

More calls handled with AI voice agents. Less waiting and manual work.

GuruSup CX resolves every call in your systems and escalates only what needs a person.

  • Answer calls 24/7

    Tuesday, 3:14 AM

    It won't let me change my booking date.

    03:14
    03:14

    Moved to the 12th. I've just sent you the confirmation.

    No night shifts or on-call rotas

    Answered at 3:14 AM, with nobody on call

    Handle customer calls outside business hours without expanding night or weekend coverage.

  • Reduce wait times

    Where's my order?

    It ships today, you'll have it tomorrow.

    Answer calls immediately instead of placing customers in a queue.

  • Increase call capacity

    Same team
    Handle more inbound and outbound conversations without increasing headcount at the same rate.

  • Lower cost per resolved call

    TicketClosed

    Resolved byAI

    Human interventionNo

    Automate repetitive conversations and workflows while keeping human agents focused on calls that require judgment or expertise.

  • Keep service consistent

    Requests0/25

    Use the same business rules, knowledge and workflows across every automated phone conversation.

  • Support customers in multiple languages

    Où est ma commande ?

    +60

    Elle arrive demain.

    Use the same AI voice agent to communicate with customers across more than 60 languages.

AI voice agents for inbound and outbound calls

Both sides of the phone conversation, resolved.

Inbound or outbound, GuruSup CX checks your systems and resolves the request before the call ends.

Inbound

Inbound AI voice agents

Use AI to answer incoming calls, resolve common requests and provide immediate support without making customers wait for an available agent.

  • Customer service calls
  • Order and account questions
  • Booking management
  • Appointment changes
  • Billing inquiries
  • Call routing and human handoff

Outbound

Outbound AI voice agents

Automate proactive phone conversations at scale while keeping each call connected to your customer data and business workflows.

  • Lead qualification
  • Sales follow-ups
  • Appointment reminders
  • Payment and collection reminders
  • Customer surveys
  • Reactivation campaigns

Transcriptions

Natural conversations with transcriptions

The agent speaks with a natural voice, understands accents and free-form speech, and never forces anyone through a keypad menu. The conversation flows like it would with a person, and the request gets resolved during the call.

Nothing gets lost: every call is transcribed turn by turn, timestamped and linked to the customer record, so your team can check it whenever they need to.

Call analysis

We understand the tone of every call

The AI phone agent doesn't just hear what is said: it detects the language, intent and mood of the caller from the first seconds.

With that reading it adjusts how it responds, prioritizes what's urgent and escalates to a person when the tone calls for it, handing over the whole conversation. Every call is logged: what each customer asks, how they arrive and how it ends.

Reports and languages

Reports and multilingual support

Your dashboard shows how many calls come in, how many are resolved by the agent, how long they last and what gets asked most. Based on real data, not intuition.

With the split by language too: the agent detects the caller's language and supports more than 60, switching mid-call if needed.

AI voice agents for customer service and sales

One voice AI platform for customer support calls and sales opportunities.

Resolve support calls and move sales opportunities forward with the same AI voice agents.

  • AI voice agents for customer service

    Resolve customer support calls, retrieve account information, manage bookings, answer recurring questions and transfer complex cases with full context.

    Explore AI voice agents for customer service

  • AI voice sales agents

    Use AI for outbound sales calls, lead qualification, prospect follow-up, meeting scheduling and CRM updates.

    Explore AI voice sales agents

AI voice agent use cases

AI voice agents for repetitive calls, resolved end to end.

GuruSup CX automates high-volume phone workflows and completes each one in your systems.

  • Order updateIn progress

    Order and delivery updates

    Check order status, explain delivery times and update delivery details during the call, so the customer hangs up with the issue solved.

  • New appointmentIn progress

    Appointment scheduling

    Book, change or cancel appointments directly during the conversation.

  • Outbound sales callIn progress

    Lead qualification

    Ask qualification questions, understand customer needs and send qualified opportunities to your sales team.

  • Payment reminderCalling

    Reminders and follow-ups

    Automate proactive calls for appointments, payments, renewals and other time-sensitive customer actions.

  • Post-service surveyCalling

    Surveys

    Collect customer feedback through natural phone conversations and automatically store the results.

  • Booking changeIn progress

    Booking management

    Check availability, update reservations and confirm changes without sending the customer to another channel.

How does an AI voice agent work?

From the first word to a resolved call.

An AI agent for voice conversations understands the request, checks the context and completes the workflow.

Omnichannel

One AI voice agent connected to every customer channel

GuruSup CX connects its AI voice agents with web chat, WhatsApp, email, Instagram and your helpdesk.

  • Web chat

    Answer questions and resolve requests directly on your website.

  • WhatsApp

    Resolve requests inside the same conversation with a WhatsApp AI agent.

  • Email

    Read, understand and resolve every message with an AI email agent.

  • Instagram

    Answer DMs and resolve requests with an Instagram AI agent.

  • Voice

    Answer and make calls with AI voice agents connected to your systems.

  • Your helpdesk

    Resolve tickets inside Zendesk, Freshdesk, Intercom or Zoho Desk with AI ticketing agents.

The channel changes. The conversation continues.

AI voice agent success stories

×27

Phone calls handled at peak demand: from 55 in June to 1,465 in August

Arpías

Automating customer calls and appointment management

Arpías uses GuruSup CX voice agents to manage bookings, appointment changes and recurring customer requests.

AI agents resolve two out of three phone calls without human intervention.

View customer story

Integrations

Connect your AI voice agent to your existing systems

Connect your AI voice agent platform to your CRM, helpdesk, ecommerce, ERP and booking systems.

  • HubSpot
  • Salesforce
  • Zendesk
  • Shopify
  • Google Calendar
  • Twilio
  • Aircall
  • WhatsApp Business
  • Gmail
EXPLORE INTEGRATIONS

FAQ

Frequently asked questions about AI voice agents

An AI voice agent is software that can understand spoken language, respond naturally and perform tasks during a phone conversation.

Unlike a traditional phone bot or IVR, it can interpret intent, access business systems and take actions such as updating a booking, creating a ticket or qualifying a lead.

Traditional IVR systems ask callers to navigate fixed menus and choose from predefined options. An AI voice agent allows customers to explain what they need naturally and can continue the conversation based on context.

It can also connect to your systems and execute actions, rather than only routing the call.

Traditional IVR:

  • Predefined menus
  • Keypad or fixed voice options
  • Limited context
  • Routing-focused

AI voice agent:

  • Natural conversations
  • Understands intent and context
  • Connects to business systems
  • Can execute actions
  • Can resolve the request before transferring

AI voice agents let customers explain what they need in their own words.

AI voice agents combine speech recognition, language models, voice generation and integrations with your business systems.

They listen to the caller, understand the request, retrieve relevant information, execute approved actions and respond in real time.

Yes. GuruSup CX can handle both incoming and outgoing phone conversations.

Inbound agents can answer customer requests and support calls, while outbound agents can manage follow-ups, reminders, sales calls, surveys and other proactive workflows.

An AI call agent can automate workflows such as:

  • Customer support
  • Booking management
  • Appointment scheduling
  • Lead qualification
  • Sales follow-up
  • Payment reminders
  • Customer surveys
  • Call routing and escalation

Yes. GuruSup CX connects voice agents to your business systems so they can retrieve information and execute approved actions during the call.

Depending on your workflows and permissions, they can update records, manage bookings, create tickets, trigger processes or write information back to your CRM.

Yes. GuruSup CX connects to CRM, helpdesk, ecommerce, booking and other business platforms.

Your team can continue using its existing tools while the AI voice agent accesses the information and workflows needed to resolve calls.

Yes. When a conversation requires human judgment or falls outside the agent's permissions, GuruSup CX can transfer the call to the appropriate person.

The relevant customer context can be passed with the handoff so the customer does not have to repeat the conversation.

Modern voice agents are designed for real-time conversations and can respond as the caller speaks naturally instead of forcing rigid turn-by-turn interactions.

Yes. GuruSup CX supports customer conversations in more than 60 languages, allowing companies to use the same voice automation across different markets.

Yes. AI voice agents can answer support calls, access customer information, resolve recurring requests and transfer complex cases to human agents.

Learn more about AI voice agents for customer service.

Yes. AI voice agents can make outbound calls, qualify leads, follow up with prospects, schedule meetings and update CRM records.

Learn more about AI voice sales agents.

Look for a platform that combines natural conversations, real-time responses, inbound and outbound calling, integrations, action execution, human handoff, multilingual support and analytics.

The key question is not only whether the agent can hold a conversation, but whether it can successfully complete the workflow behind the call.

GuruSup CX combines voice AI with business knowledge, system integrations and omnichannel customer service.

Its voice agents can handle inbound and outbound calls, retrieve information, take action and continue the customer journey across channels when needed.

The goal is not only to automate calls, but to resolve them.