GuruSup + BaseLinker — Multichannel E-commerce
Unified Support for BaseLinker Sales Channels
Selling on multiple marketplaces via BaseLinker? GuruSup unifies customer support across Amazon, eBay, Allegro, and your webshop. AI agents access order data from any channel to resolve inquiries — one helpdesk for all your e-commerce operations.
Key benefits
Cross-Channel Order Access
AI agents query BaseLinker to find orders regardless of sales channel. Whether a customer bought on Amazon or your webshop, the AI retrieves the same order data instantly.
Marketplace-Specific Policies
Different marketplaces have different return and refund policies. GuruSup applies the correct policy based on the sales channel — Amazon rules for Amazon orders, your rules for webshop orders.
Inventory Sync Awareness
The AI reads BaseLinker inventory levels across all channels to answer availability questions accurately. No more promising stock that's already allocated to another marketplace.
Frequently asked questions
Which marketplaces does this support via BaseLinker?
GuruSup accesses orders from all BaseLinker-connected channels including Amazon, eBay, Allegro, Shopify, WooCommerce, PrestaShop, and more. Any channel synced to BaseLinker is supported.
Can the AI handle marketplace-specific messaging rules?
Yes. The AI knows that Amazon messages must follow Amazon's communication policies. It adjusts tone, content, and links based on the channel to comply with marketplace rules.
Does this work with BaseLinker automations?
Yes. GuruSup events can trigger BaseLinker auto-actions, and BaseLinker order events can create GuruSup tickets. The integration works with BaseLinker's automation rules engine.
