GuruSup + GitHub — Developer Support
Developer Support Powered by GitHub
Bridge the gap between customer support and your development team. GuruSup creates GitHub issues from support tickets, tracks PR progress, and notifies customers when their reported bugs are fixed — keeping your engineering and support teams perfectly aligned.
Key benefits
Auto-Create GitHub Issues
Bug reports from customers become GitHub issues with reproduction steps, environment details, and conversation context. Engineers get actionable bug reports, not vague complaints.
PR & Release Tracking
When a PR fixes a customer-reported issue, GuruSup tracks its merge and release status. The support ticket updates automatically when the fix ships, and the customer is notified.
Issue Deduplication
Multiple customers reporting the same bug? GuruSup links them to a single GitHub issue. Engineers see how many customers are affected, and all get notified on resolution.
Frequently asked questions
Which GitHub features are supported?
GuruSup integrates with GitHub Issues, Pull Requests, and Releases. You can create issues, link PRs, track milestones, and sync labels between GuruSup and GitHub.
Does this work with GitHub Enterprise?
Yes. GuruSup supports GitHub.com, GitHub Enterprise Cloud, and GitHub Enterprise Server. For self-hosted instances, we connect through a secure relay without inbound firewall changes.
Can I use GitHub Actions with GuruSup events?
Yes. GuruSup can trigger GitHub Actions workflows via repository_dispatch events. Use this to automate testing, deployment, or notification workflows based on support ticket events.
