GuruSup

AI Agents for Ecommerce

Turn AI into part of your ecommerce team

AI agents for ecommerce that connect to your store and systems to answer product questions, track orders, process returns and recover abandoned carts.

Sales and support · Omnichannel · 60+ languages · Hundreds of integrations

Ecommerce customer stories

Trusted by ecommerce brands and marketplaces

What can ecommerce AI agents do?

GuruSup connects conversations with the operational workflows behind your online store.

Recover carts, manage orders, returns and stock, and keep handling requests during demand peaks.

Abandoned carts

Recover abandoned carts

Re-engage customers who leave products behind, understand what stopped the purchase and help them continue the buying process.

The agent can answer questions about products, sizing, availability, shipping or other purchase barriers using your real ecommerce data.

Orders

Track and manage orders

Give customers live information about their orders, deliveries and shipping status.

When your systems allow it, the AI agent can also execute actions such as updating delivery information or triggering the next step in an order workflow, just like an AI customer service agent resolves any other support request.

Sales

Recommend products and increase sales

Understand what the customer is looking for and recommend relevant products, alternatives or complementary items based on your catalog and available information.

Returns

Manage returns, exchanges and refunds

Apply your return policies, verify the order and execute approved return, exchange or refund workflows.

The ecommerce AI agent can move from the request to the operational step instead of simply explaining what the customer needs to do next.

Return request

Sample data

I want to return the hoodie from last week’s order.

  • Order#47291 · found

  • ConditionsWithin window

  • LabelSent to customer

  • RefundIssued

Without your team opening the ticket

Catalog

Answer stock and product questions

Retrieve live catalog and inventory information to answer questions about sizes, models, availability and other product details.

Reputation

Manage reviews and customer feedback

Automate post-purchase review requests, identify customer feedback and create workflows around your online reputation.

Store reputation

Sample data

0.0

Average rating

0 reviews

  • Maria G.

    Arrived earlier than expected and everything was perfect.

  • Ivan R.

    They helped me pick my size in the chat. Spot on.

  • Lucy P.

    Return sorted out the same day.

Only requested from customers with a good experience

Demand peaks

Handle ecommerce peaks without expanding your support team

Black Friday, seasonal sales, product launches and holiday periods can multiply customer requests in a matter of hours.

Ecommerce AI agents can absorb repetitive conversations and operations without requiring your team to scale at the same rate as demand.

Order questions, stock requests, returns and delivery inquiries can continue to be handled even when volume spikes.

Black Friday week · sample

Order questionsHandled by AI

Stock requestsHandled by AI

ReturnsHandled by AI

Support teamSame size

Put AI to work on your store's operations

Return on investment

Calculate the return of automating
your online store's operations

Each operation the AI agent resolves costs a fraction of a manual one.

Calculate your savings
conversations a month

98%

less per month than covering that volume with a human team

Human team · 1 agent
€2,000 /mo
With GuruSup
€40 /mo

Benefits of AI agents for ecommerce teams

More operations resolved, more sales and less work for your team.

  • Automate buying and post-purchase workflows

    Product questionIn chat

    Support customers from product discovery through order management and after-sales service.

  • Resolve ecommerce operations faster

    Order statusIn chat

    Retrieve the right information and execute repetitive tasks without waiting for manual intervention.

  • Scale during demand peaks

    Black FridayIn chat

    Handle more customer requests without increasing your support team at the same rate.

  • Sell and support customers in multiple languages

    Order question · FRIn chat

    Use the same AI-powered ecommerce experience across more than 60 languages.

  • Reduce repetitive operational work

    Return requestIn chat

    Let your team focus on exceptions, complex situations and customers who genuinely require human attention.

  • Turn customer conversations into operational insight

    Contact reasons · sample

    Where is my order?Automated

    Sizes and stockAutomated

    Damaged itemsEscalated

    Understand why customers contact you, which workflows are automated and where your team still needs to intervene.

AI agents across the ecommerce customer journey

Use the same AI layer before, during and after the purchase.

From product questions and cart recovery to order tracking, returns and refunds.

Before purchase

  • Product questions
  • Stock availability
  • Size and product guidance
  • Product recommendations
  • Shipping questions
  • Abandoned cart recovery

After purchase

  • Order tracking
  • Delivery incidents
  • Address changes
  • Returns and exchanges
  • Refunds
  • Damaged or missing items

Omnichannel

One ecommerce AI agent across every customer channel

One AI agent for ecommerce across web chat, WhatsApp, email, Instagram, voice and your helpdesk, on the same platform as our AI customer service agent.

  • Web chat

    Answer questions and resolve requests directly on your website.

  • WhatsApp

    Resolve requests inside the same conversation with a WhatsApp AI agent.

  • Email

    Read, understand and resolve every message with an AI email agent.

  • Instagram

    Answer DMs and resolve requests with an Instagram AI agent.

  • Voice

    Answer and make calls with AI voice agents connected to your systems.

  • Your helpdesk

    Resolve tickets inside Zendesk, Freshdesk, Intercom or Zoho Desk with AI ticketing agents.

The channel changes. The conversation continues.

How do AI agents for ecommerce work?

An ecommerce AI agent connects the customer conversation with your store, policies and business systems.

Connect your stack, understand the request, retrieve live data, apply your rules and execute the operation.

Ecommerce AI agents in action

See how ecommerce companies use GuruSup to automate customer conversations and operational workflows.

GoTrendier and Reveni automate high-volume customer requests, including peak demand during Black Friday.

  • GoTrendier

    96%

    96% of customer support conversations automated

    GuruSup helps the marketplace automate high-volume customer service requests and reduce manual support work.

    View customer story

  • Reveni

    92%

    92% autonomous resolution during Black Friday

    GuruSup helped handle peak customer demand without requiring additional support staffing.

    View customer story

Integrations

Connect your ecommerce AI agents to your existing stack

GuruSup works with the systems where your ecommerce operations already happen.

Connect your ecommerce platform, CRM, helpdesk, payment tools, ERP, logistics systems, knowledge base and internal applications.

Use GuruSup with platforms such as Shopify, Magento, WooCommerce, HubSpot, Salesforce, Stripe and Zendesk.

Keep your existing ecommerce stack. Add an AI automation layer on top of it.

  • Shopify
  • HubSpot
  • Salesforce
  • Stripe
  • Zendesk
  • Freshdesk
  • WhatsApp Business
  • Instagram
  • Gmail
EXPLORE INTEGRATIONS

FAQ

Frequently asked questions about AI agents for ecommerce

An AI agent for ecommerce is software that understands customer requests, connects to your online store and business systems and performs approved actions such as managing orders, returns, refunds or product inquiries.

Unlike a traditional ecommerce chatbot that mainly answers questions, an ecommerce AI agent can check an order, apply your policies, process a return, update information, recommend a product or trigger another approved workflow.

It doesn't just answer. It operates your ecommerce workflows.

Traditional ecommerce chatbots mainly answer questions or follow predefined conversational flows.

Ecommerce AI agents can understand context, access live business data and execute actions inside your systems.

AI agents can automate workflows such as order tracking, delivery questions, returns, exchanges, refunds, product and stock inquiries, cart recovery and other repetitive ecommerce requests.

Yes. GuruSup can re-engage customers, understand what prevented the purchase and answer questions that may help them complete the transaction.

Yes. The agent can retrieve order information, apply your policies and execute approved steps in return, exchange and refund workflows.

Yes. By connecting to your catalog and product information, the agent can understand what the customer is looking for and recommend relevant products or alternatives.

Yes. When connected to your ecommerce and operational systems, GuruSup can retrieve the live information required to handle the request.

Yes. GuruSup works across web chat, WhatsApp, email, Instagram and voice while maintaining the relevant customer context.

The same AI customer service agent can also handle support requests beyond your store.

Yes. GuruSup can connect to Shopify and other ecommerce and business platforms so the AI agent can retrieve information and execute workflows using your real store data.

AI agents can handle large volumes of repetitive customer requests simultaneously, helping ecommerce teams maintain service levels without expanding staffing at the same rate.

GuruSup combines AI agents, ecommerce integrations and omnichannel customer service in one platform.

Its agents can understand customer requests, retrieve live business information and execute ecommerce workflows from start to finish.