GuruSup + Dropbox — File Support
File-Powered Support with Dropbox
GuruSup integrates with Dropbox for seamless file sharing in support workflows. Agents attach files from Dropbox to tickets, customers upload documents to shared folders, and the AI uses your Dropbox documentation as a knowledge source for answering questions.
Key benefits
Dropbox Knowledge Base
Store support documentation in Dropbox and GuruSup's AI uses it to answer customer questions. Update docs in Dropbox and the AI reflects changes immediately.
Secure File Sharing
Share Dropbox links with customers directly from tickets. Links inherit your Dropbox sharing permissions — expiration dates, passwords, and download restrictions are all supported.
Customer Upload Portal
Let customers upload screenshots, logs, and documents to a shared Dropbox folder linked to their ticket. Files appear in the ticket automatically without email attachments.
Frequently asked questions
How does GuruSup access Dropbox files?
GuruSup connects via the Dropbox API with OAuth. You grant access to specific folders — the integration never accesses your entire Dropbox. Permissions can be revoked at any time.
Does this work with Dropbox Business?
Yes. GuruSup supports both Dropbox Personal and Dropbox Business. Business accounts get additional features like team folder access and admin-controlled sharing policies.
Can I use Dropbox Paper docs as knowledge base?
Yes. GuruSup indexes Dropbox Paper documents alongside regular files. The AI uses Paper docs to answer customer questions, treating them the same as any other knowledge source.
