GuruSup + Dynamics365 — Helpdesk Automation
AI-Powered Helpdesk for Dynamics 365
GuruSup adds an AI layer to Dynamics 365 Customer Service. Automate first responses, categorize cases, and resolve common inquiries using your existing CRM data — all while maintaining the Microsoft ecosystem your team knows.
Key benefits
Case Auto-Resolution
AI agents resolve common Dynamics 365 cases automatically using your knowledge base and case history. Password resets, status inquiries, and FAQ-type questions never reach human agents.
Entity-Aware Responses
AI reads Dynamics 365 entities — accounts, contacts, products, and cases — to deliver informed responses. Agents do not need to look up customer data manually.
Power Automate Integration
Trigger Power Automate flows from GuruSup events. Combine AI support with Microsoft's automation platform for end-to-end workflows within the Microsoft ecosystem.
Frequently asked questions
Does it work with Dynamics 365 on-premises?
GuruSup integrates with Dynamics 365 Online via API. For on-premises deployments, use a middleware connector or Azure hybrid connection.
Can I use Dynamics 365 queues with GuruSup?
Yes. GuruSup respects your Dynamics 365 queue configuration and routes cases according to your existing rules while adding AI-powered triage on top.
Does it support Dynamics 365 knowledge articles?
Yes. GuruSup indexes your Dynamics 365 knowledge articles and uses them as a source for AI responses. Article updates sync automatically.
