GuruSup + Dynamics 365
Enterprise Support Automation with Dynamics 365
Deploy GuruSup's AI within your Dynamics 365 environment to automate case resolution, enhance agent productivity, and leverage your existing Microsoft investment.
Why integrate Dynamics 365 with GuruSup?
Case Automation
AI creates, categorizes, and resolves Dynamics 365 cases automatically, integrating with existing business rules.
Unified Customer View
AI accesses the full Dynamics 365 customer record — sales, service, marketing, and field service data.
Power Platform Integration
Extend GuruSup capabilities with Power Automate flows, Power BI reports, and Power Virtual Agents.
Enterprise Security
All data stays within your Dynamics 365 tenant with role-based access control and audit logging.
Use cases
Service Hub Automation
Automate case handling across Dynamics 365 Customer Service Hub with AI-powered triage and resolution.
Field Service Coordination
AI helps schedule and coordinate field service visits based on customer support interactions.
Cross-Module Intelligence
Leverage data from Sales, Marketing, and Finance modules to provide contextual support responses.
Frequently asked questions
Which Dynamics 365 modules does GuruSup support?
GuruSup integrates primarily with Customer Service, but can read data from Sales, Marketing, Field Service, and custom entities.
Does it work with Dynamics 365 on-premises?
GuruSup supports Dynamics 365 Online (cloud). On-premises deployments require additional configuration through a secure gateway.
Can GuruSup use Dynamics 365 knowledge articles?
Yes. GuruSup indexes your Dynamics 365 knowledge base articles and uses them to generate accurate responses.
