Víctor Mollá
CEO & Co-Founder de GuruSup
Víctor Mollá es CEO y Co-Founder de GuruSup, la plataforma de atención al cliente potenciada por IA. Con más de 10 años de experiencia en tecnología, ha colaborado con Microsoft y ha liderado equipos de producto en empresas como GuruWalk y Gedesco. Es profesor en Domestika donde imparte 4 cursos sobre inteligencia artificial con miles de alumnos, y co-presenta El Test de Turing, el podcast semanal de IA aplicada a negocio. Su comunidad en LinkedIn supera los 23.000 seguidores. Víctor es investigador asociado en Narratech (Universidad Complutense de Madrid) y su trabajo se centra en agentes IA autónomos, sistemas multi-agente y automatización del soporte al cliente.
Articles by Víctor Mollá(158)
What is Semantic Search? Complete Guide
Discover what semantic search is, how AI understands intent beyond keywords, and why it's transforming knowledge bases, chatbots, and customer support systems across every industry.
GuideHow to Create a Voicebot: Step-by-Step Guide
Learn how to create an AI voice agent step by step — from defining use cases to deployment. A practical guide to building a voicebot that automates calls and improves customer experience.
Customer SupportWhat is Helpdesk Software? Complete Guide
Learn what helpdesk software is, how AI transforms ticket management and agent productivity, and what to look for when choosing the right platform for your customer support team.
Contact CenterCall Analysis: How to Improve Your Contact Center
Discover how AI call analysis transforms contact center performance — from automatic transcription and sentiment analysis to actionable coaching insights that reduce AHT and boost CSAT.
Customer SuccessHow to Improve Customer Experience: Practical Strategies
Discover how AI transforms customer experience — from intelligent chatbots and voicebots to predictive analytics and personalized service. Actionable strategies your team can implement today.
CRMWhat is CRM Software? Complete Guide
Discover what CRM software is, how AI transforms customer relationship management, and how GuruSup connects your CRM with support, automation, and analytics for a 360° customer view.
Customer SupportWhat is a Knowledge Base? Complete Guide
Discover what a knowledge base is, how AI transforms it from a static repository into a dynamic self-service engine, and why it's the backbone of modern customer support operations.
GuideWhat is a Voicebot? Complete Guide
Discover what a voicebot is, how AI voice agents work, and why businesses are replacing traditional IVR systems with intelligent voicebots to automate customer service calls.
Artificial IntelligenceAI Models in 2026: Which One Should You Actually Use?
The AI model landscape in 2026 has four frontier contenders. This hub breaks down what each does best and links to every detailed head-to-head comparison.
Claude vs Gemini: Complete Comparison 2026
Claude vs Gemini: which AI is better in 2026? We compare Claude 4.6 and Gemini 3.1 on pricing, coding, writing, multimodal capabilities, and business use cases side by side.
WhatsApp BusinessHow to Schedule WhatsApp Messages [2026 Guide]
Complete guide to scheduling WhatsApp messages in 2026. Native methods for Android, iPhone, WhatsApp Web, Business app, plus templates and automation tips.
Artificial IntelligenceChatGPT vs Gemini (2026): We Tested Both — The Winner
GPT-5.4 vs Gemini 3.1 Pro tested head-to-head on coding, reasoning, and multimodal. One AI scored 75% on real desktop tasks. See which wins for your use case.