Insights, guides and news about conversational automation and AI agents.
GuruSup AI AgentonlineHi, I need help with my order
10:30Hi! I have your order #4521. Let me resolve this right away ✓
10:30 ✓✓Step-by-step guide to connect WhatsApp Business with GuruSup and automate your conversations with AI.
GuruSup vs Zendesk comparison: AI agents that resolve queries vs helpdesk that organizes tickets. Table with 10 criteria, pricing and when to choose each.
Discover the 6 types of AI agents: reactive, model-based, goal-based, learning, hierarchical, and multi-agent. With examples and when to use each.
The 5 essential technologies of a modern contact center: omnichannel software, AI chatbots, conversational analytics, WFM, and CCaaS. 2026 comparison.
Learn to create a customer journey map step by step: buyer personas, phases, touchpoints, pain points and tools. Practical guide with table and examples 2026.
What autonomous support is, how it works with AI agents, differences from chatbots and self-service, measurable benefits, and how to implement it on WhatsApp Business.
What RAG (Retrieval-Augmented Generation) is, how its technical pipeline works, differences with fine-tuning and tools to implement it with LLMs in 2026.
Comparison of the 7 best customer success platforms in 2026: Gainsight, Totango, ChurnZero, HubSpot, Salesforce, Intercom, and GuruSup. Criteria, pricing, and features.
Freshdesk vs Zendesk in 2026: comparison of pricing, AI, channels, ticketing and 12 more criteria. Discover which fits better or if you need another solution.
Real customer journey examples in e-commerce, B2B SaaS, digital banking, telecommunications and hospitality. 5 practical journey maps with touchpoints and pain points.