Install GuruSup on WhatsApp Business.
GuruSup connects to WhatsApp Business via native API in under 5 minutes — no coding required. Centralize WhatsApp, email, web chat, and voice in one AI-powered dashboard. Unlike connecting directly through Meta's API, GuruSup adds autonomous AI agents that resolve 95% of conversations without human intervention.
Handle unlimited incoming and outgoing messages, automate repetitive conversations with AI, and maintain 24/7 availability across all channels. One platform, real-time, full control.
- Respond to all incoming messages, with a 24-hour window to respond without problems.
- Chat without limits: send and receive all the messages you need.
- Save time and effort by automating the most repetitive conversations, without losing quality of service.
- All from one place and in real time.
Requirements
A Verified Meta Business Account
Go to business.facebook.com, create a Business Account, complete Business Verification with official documents. Check status in Business Settings → Business Info.
A WhatsApp Business Account (WABA)
In Business Settings, go to Accounts → WhatsApp Accounts. Create a new WABA for your company.
A Dedicated Phone Number
Must be in international format (e.g., +34 675 82 15 94). Cannot be in use on WhatsApp Messenger, the WhatsApp Business App, or another WABA.
Once these steps are completed and your number is marked as 'connected,' go to GuruSup and press the Connect button.
Common Issues
| Problem | Solution |
|---|---|
| Business Not Verified | Go to Meta Business Settings and complete business verification. |
| Number Still Active in the App | Delete the WhatsApp account from the mobile app where it is currently installed. |
| 2FA PIN from Previous Setup | If you don't know the PIN, wait 7 days or contact Meta Support. |
| Migration in Progress | Wait for migration to complete, or restart using correct credentials. |
| Waiting for Display Name Approval | Some configurations require display name approval before proceeding. |
Step-by-step Integration Guide
Go to Settings > Integrations in your GuruSup dashboard. Click "Connect" in the WhatsApp section.
Sign in with the Facebook account associated with your Meta Business account.
Click "Start" to begin the process.
Select your company account.
Create or select your WhatsApp Business account with: Account name, Display name, Company category.
Add a phone number (Meta-provided or your own).
If the phone has a WhatsApp account open, delete it first (Settings > Account > Delete account). Wait up to 3 minutes.
Frequently Asked Questions
Is the integration with WhatsApp free?
Yes, integration is completely free and available with every plan.
Features not supported by the WhatsApp API
Currently, the WhatsApp API does not support: Audio or video calls, WhatsApp statuses, Message reactions, Group messages. These limitations are from Meta and cannot be managed through GuruSup.
How long does the WhatsApp integration take?
The full setup takes less than 5 minutes. You only need a verified Meta Business account, a WhatsApp Business Account (WABA), and a dedicated phone number.
Can I use multiple WhatsApp numbers with GuruSup?
Yes. You can connect multiple WhatsApp numbers to the same GuruSup workspace, each with its own AI agent configuration and routing rules.
What makes GuruSup different from connecting WhatsApp directly through Meta?
Direct Meta API integration requires custom development and only provides messaging. GuruSup adds AI agents with 95% autonomous resolution, omnichannel support (WhatsApp + email + web + voice), conversation routing, analytics, and a unified agent dashboard — all without writing code.
Does GuruSup support WhatsApp message templates and broadcasts?
Yes. You can create, manage, and send approved WhatsApp message templates directly from the GuruSup dashboard, including bulk notifications and promotional broadcasts.
