Customer Success

Step-by-step guide to connect WhatsApp Business with GuruSup and automate your conversations with AI.

Complete guide on customer experience (CX): the 5 pillars, how to measure it with NPS, CSAT and CES, AI's impact and strategies to improve customer experience in 2026.

Complete guide on customer onboarding: the 5 phases, key metrics, AI automation and how to reduce churn in SaaS and businesses in 2026.

Salary of a Customer Success Manager in Spain in 2026: ranges by experience, city and sector, international comparison and how to increase your compensation.

What automated onboarding is, 3 levels of AI automation, how to implement it in 5 steps and key metrics to measure real results.

CSAT (Customer Satisfaction Score): what it is, how to calculate it, when to measure it and strategies to improve customer satisfaction with examples and benchmarks.

What is a Customer Success Manager (CSM), their functions, key skills, career path and tools. Complete guide updated 2026.

What is churn rate or customer attrition rate, how to calculate it, industry benchmarks and 7 strategies to reduce it in your SaaS company. Practical 2026 guide.

NPS (Net Promoter Score): what it is, formula to calculate it, how to implement NPS surveys and 5 actions to improve it. With industry benchmarks.

Complete guide on customer success: what it is, pillars, strategy, tools and CSM role. Learn to reduce churn and retain customers in 2026.