The GuruSup Blog

A detailed breakdown of Chief AI Officer responsibilities, required skills, reporting structure, and what separates a great CAIO from an average one.

The Chief AI Officer role has grown 400% since 2023. Learn what a CAIO does, why companies need one, and how the role differs from CTO and CDO positions.

The 6 essential customer success metrics: NPS, CSAT, Churn Rate, NRR, Health Score and Time to Value. Formulas, benchmarks and how to create a CS dashboard.

73% of enterprises lack AI governance. Learn what it means, the 5 core principles, and how to build a governance program from scratch.

80% of routine customer interactions can be automated with AI. Here is how companies are doing it, what metrics to track, and what implementation looks like.

Salary of a Customer Success Manager in Spain in 2026: ranges by experience, city and sector, international comparison and how to increase your compensation.

Complete guide on customer success: what it is, pillars, strategy, tools and CSM role. Learn to reduce churn and retain customers in 2026.

Complete guide on customer onboarding: the 5 phases, key metrics, AI automation and how to reduce churn in SaaS and businesses in 2026.

Step-by-step guide to set up WhatsApp Business API: Meta Business account, verification, BSP, phone number, webhooks and CRM.