GuruSup + Airtable — Support Dashboard
Custom Support Dashboards with Airtable
Not every stakeholder needs a helpdesk login. Sync GuruSup ticket data to Airtable and build custom dashboards, reports, and views for product managers, executives, and operations leads — each seeing exactly the support data relevant to their role.
Key benefits
Role-Based Dashboards
Build different Airtable views for different stakeholders. Product managers see feature requests, execs see SLA metrics, and ops leads see agent performance — all from the same synced data.
No-Code Reporting
Airtable's interfaces and chart blocks let anyone build support reports without SQL or BI tools. Pivot tables, bar charts, and summary blocks visualize your ticket data in minutes.
Cross-Team Collaboration
Product, engineering, and customer success teams collaborate on support data in Airtable. Comment on records, assign follow-ups, and track action items — without needing GuruSup access.
Frequently asked questions
How is this different from the Airtable Ticket Management combo?
Ticket Management focuses on managing individual tickets in Airtable. Support Dashboard focuses on aggregate reporting and cross-team visibility — it's about analytics, not ticket operations.
What data is synced from GuruSup to Airtable?
Ticket metadata, resolution times, CSAT scores, agent performance, topic categories, and customer tier data. You configure which fields sync to match your reporting needs.
Can I schedule automated Airtable reports?
Yes. Use Airtable automations to send weekly or monthly summary emails with dashboard data. You can also sync Airtable views to Slack channels for real-time reporting.
