ATM & Transfer Resolution
When money does not arrive, every minute counts. Your AI agent diagnoses transaction failures, initiates reversals and keeps the customer informed in real time — resolving most issues autonomously and escalating edge cases with a complete audit trail.
The Problem
Failed ATM transactions and stuck transfers generate urgent support tickets that demand fast, accurate resolution. Customers are anxious about their money, call centers get overwhelmed and manual investigation across multiple systems is slow and error-prone.
How GuruSup Solves It
A GuruSup AI agent connects to your core banking, ATM switch and payment gateway systems. When a customer reports a failed transaction, the agent retrieves transaction logs, identifies the failure point, initiates a reversal or adjustment where possible and provides the customer with a clear status update — all within seconds.
How It Works
Customer reports the issue
The customer contacts the AI agent via WhatsApp, mobile app or web chat, describing a failed ATM withdrawal, a transfer that has not arrived or an unexpected account balance.
Agent investigates in real time
The agent pulls transaction records from the core banking system and ATM switch, cross-references amounts, timestamps and status codes, and pinpoints the root cause of the discrepancy.
Resolves or escalates with context
For standard failure patterns, the agent initiates automatic reversal and confirms the refund timeline. For unusual cases, it creates a detailed escalation ticket with all transaction evidence so the operations team resolves it on first review.
Key Capabilities
Instant transaction diagnosis
The agent queries multiple systems simultaneously, reducing investigation time from minutes to seconds and giving customers immediate clarity.
Automated reversals
For known failure patterns — dispensing errors, timeout discrepancies — the agent triggers reversals automatically, resolving issues without human intervention.
Full audit trail
Every step of the investigation and resolution is logged with timestamps, ensuring regulatory compliance and making internal reviews effortless.
Proactive customer updates
Customers receive real-time notifications about the status of their case — from investigation to resolution — reducing repeat contacts and anxiety.
Numbers that speak for themselves
Real data from 800+ agents in production across 15 industries.
Book a demoAutonomous resolution rate
Channels unified
Agents in production
Voice agent latency
