Shipment tracking software
AI agents for shipment tracking
"Where is my order?" answered instantly, in any language, around the clock.
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Problem · Solution
Common problems in real-time shipment tracking and how GuruSup solves them
Common problem
GuruSup AI agent solution
Common problem
'Where is my order?' accounts for up to 40% of support tickets. Every inquiry forces the team to log into DHL, SEUR or Correos portals manually.
GuruSup AI agent solution
The GuruSup AI agent queries carrier APIs in real time and replies in seconds with status, location, and ETA — in the customer's language.
Common problem
During Black Friday, Christmas sales, and promotional peaks, tracking inquiries explode and response times stretch to days.
GuruSup AI agent solution
GuruSup scales to thousands of simultaneous conversations without extra staff, keeping response times under 30 seconds even in high-demand peaks.
Common problem
Delays and exceptions only surface when the customer complains — damaging trust and inflating churn.
GuruSup AI agent solution
The AI agent proactively notifies customers when a carrier reports a delay or exception, anticipating the complaint and keeping trust intact.
Results
What you get with your GuruSup AI agent
<30s
Average response time on tracking inquiries
40%
Ticket volume reduction
50+
Languages supported natively
24/7
Proactive tracking updates
How it works
Your AI customer service agent, step by step
Customer asks about their order
The customer sends a message on WhatsApp, chat, or email with their order number or name. The AI agent matches it to the correct shipment in your system within seconds.
Carrier API queried in real time
The agent calls the logistics provider's API to retrieve the latest scan event, current location, and estimated delivery window — no manual portal login required.
Customer receives a clear update
The agent sends a friendly, localized message with the package status, expected arrival date, and a tracking link — all in the customer's language.
What it does for you
Everything your software for real-time shipment tracking does
Multi-carrier support
Integrates with DHL, UPS, FedEx, SEUR, Correos, MRW, GLS, and dozens more. One agent handles all your carriers from a single conversation.
Multilingual responses
Automatically detects the customer's language and responds natively — no translation layer, no awkward phrasing. Supports 50+ languages out of the box.
Proactive delay alerts
When a carrier reports a delay or exception, the agent can proactively notify the customer before they even ask — reducing inbound tickets.
Social proof
Companies that trust GuruSup
Trusted by industry leaders
Start automating real-time shipment tracking today.
Zero upfront cost. No long-term contracts. No engineering required.
