Patient Support
Patients have questions before, during and after their care journey. Our AI agent provides accurate, empathetic answers about programs, services and next steps — instantly and around the clock.
The Problem
Patients call repeatedly for information about programs, services or preparation instructions. Staff answer the same questions hundreds of times a week, phone lines stay busy and patients feel unsupported when they cannot reach anyone outside office hours.
How GuruSup Solves It
GuruSup's AI agent is trained on your clinical programs, service catalog and care protocols. It answers patient questions with precision, guides them to the right resource or specialist and escalates complex cases to a human — all through the channels patients already use.
How It Works
Patient asks a question
A patient reaches out via WhatsApp, web chat or social media with a question about a clinical program, service availability or preparation instructions.
AI delivers accurate information
The agent searches your knowledge base in real time, provides a clear and friendly answer and, when relevant, shares links, documents or next steps the patient should follow.
Smart escalation when needed
If the question requires human judgment — a clinical opinion, an insurance query or an emotional situation — the agent transfers the conversation to the right team member with full context.
Key Capabilities
Knowledge-Base Powered
The agent draws from your own documents, FAQs and clinical guides — ensuring answers are always accurate and up to date.
Multilingual & Empathetic
Communicates in the patient's preferred language with a warm, reassuring tone adapted to healthcare contexts.
Seamless Human Handoff
Complex or sensitive cases are routed to the right staff member instantly, with full conversation history so nothing is repeated.
Numbers that speak for themselves
Real data from 800+ agents in production across 15 industries.
Book a demoAutonomous resolution rate
Channels unified
Agents in production
Voice agent latency
