Membership Management
From gym memberships to wellness subscriptions, managing plans manually drains your team. Our AI agent handles every membership interaction — upgrades, payment reminders, holds and cancellations — so your staff focuses on delivering great experiences.
The Problem
Members call or visit the front desk to ask about their plan, request a hold, dispute a charge or upgrade their subscription. Each request takes staff time, payment follow-ups fall through the cracks, and members churn when they feel the process is too slow or confusing.
How GuruSup Solves It
GuruSup's AI agent integrates with your billing and CRM systems to give members instant, self-service access to their account. It answers plan questions, processes upgrades, sends payment reminders, activates holds and even runs retention flows — autonomously and around the clock.
How It Works
Member reaches out about their plan
A member messages via WhatsApp or web chat asking about their current plan, a pending payment or a change they want to make. The agent identifies them and pulls up their account instantly.
Automated resolution
The agent processes the request — whether it is a plan upgrade, a fee hold, a payment link or a billing clarification — and confirms the action with the member in real time.
Proactive follow-up
After the interaction, the agent schedules proactive messages: payment reminders before due dates, hold expiration notices, and satisfaction checks after plan changes.
Key Capabilities
Self-Service Account Access
Members check their plan details, payment history and upcoming charges through a simple conversation — no app download required.
Automated Payment Reminders
Reduce overdue balances with WhatsApp reminders that include a direct payment link, sent at the optimal time before the due date.
Hold & Cancellation Flows
Handles freeze requests, reactivations and cancellations with built-in retention offers — reducing churn automatically.
Billing System Integration
Connects to Stripe, your ERP or custom billing APIs so every action the agent takes is reflected instantly in your records.
Numbers that speak for themselves
Real data from 800+ agents in production across 15 industries.
Book a demoAutonomous resolution rate
Channels unified
Agents in production
Voice agent latency
