Campus Tech Support
Wi-Fi not connecting. LMS won't load. Password expired. Your AI tech support agent resolves common issues in seconds and seamlessly escalates what it can't fix — so students and faculty never lose productive time waiting for a help desk ticket.
The Problem
Campus IT teams drown in repetitive tickets — password resets, connectivity issues, software installations. Response times suffer, students lose study time, and skilled technicians waste hours on issues that follow a simple script.
How GuruSup Solves It
An AI agent that diagnoses the issue through a guided conversation, provides step-by-step resolution for common problems, and creates a pre-qualified ticket with all context when human intervention is needed.
How It Works
Guided Diagnosis
The agent asks targeted questions to identify the device, system and specific error — narrowing down the root cause in under a minute.
Step-by-Step Resolution
For known issues, the agent walks the user through the fix with clear instructions, screenshots or links — resolving up to 70% of tickets autonomously.
Smart Escalation to IT
When the issue requires human expertise, a detailed ticket is created automatically with diagnostic data, so technicians can resolve it faster.
Key Capabilities
Always-On IT Help Desk
Students and faculty get immediate tech help at midnight, on weekends and during exam season — when they need it most.
Knowledge Base Learning
The agent continuously improves by learning from resolved tickets, becoming more accurate with every interaction.
Multi-Platform Support
Handles issues across LMS, email, Wi-Fi, printers, VPN and student portals — a single entry point for all campus tech needs.
Ticket Analytics Dashboard
Spot recurring issues, peak-demand periods and resolution rates to make smarter infrastructure and staffing decisions.
Numbers that speak for themselves
Real data from 800+ agents in production across 15 industries.
Book a demoAutonomous resolution rate
Channels unified
Agents in production
Voice agent latency
