SaaS & Tech

Technical Support with Docs Search

Stop making customers dig through endless docs. Your AI agent reads your entire knowledge base, finds the right answer in seconds, and cites the source so users trust the response instantly.

The Problem

Support teams spend hours answering the same technical questions that are already documented. Customers get frustrated waiting for responses, and agents waste time searching across wikis, help centers, and internal docs to find the right article.

How GuruSup Solves It

GuruSup deploys an AI agent that uses RAG (Retrieval-Augmented Generation) to search your documentation semantically — not just by keywords. It understands the intent behind each question, retrieves the most relevant content, and delivers a clear, accurate answer with a direct link to the source. Available 24/7, it resolves tickets in seconds instead of hours.

How It Works

1
Step 1

Connect your knowledge base

Sync your help center, Notion workspace, Confluence pages, or any documentation source. GuruSup indexes everything and keeps it updated automatically.

2
Step 2

AI searches and matches semantically

When a customer asks a question, the agent understands the meaning — not just the words — and retrieves the most relevant documentation sections in milliseconds.

3
Step 3

Deliver answer with source citation

The agent composes a clear, concise answer and includes a link to the original documentation, building trust and enabling self-service for follow-up questions.

Key Capabilities

Semantic RAG search

Goes beyond keyword matching to understand user intent and find the most relevant documentation, even when the wording differs.

Source citation in every answer

Every response includes a direct link to the original doc, so customers can verify and explore further on their own.

Auto-sync with your docs

When you update your documentation, GuruSup re-indexes automatically — no manual retraining needed.

Multi-source indexing

Combine knowledge from multiple sources — help centers, wikis, PDFs, and APIs — into a single unified search layer.

Numbers that speak for themselves

Real data from 800+ agents in production across 15 industries.

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Autonomous resolution rate

0

Channels unified

0+

Agents in production

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Voice agent latency

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Eliminate customer support
as you know it.

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