Feedback Collection & Retention
Churn doesn't happen overnight — it starts with silence. Your AI agent proactively collects feedback after every interaction, detects dissatisfaction early, and triggers personalized retention actions before the customer even considers leaving.
The Problem
Most SaaS companies only learn about churn when it's too late. Feedback surveys have low response rates, NPS scores are reviewed quarterly instead of in real time, and at-risk accounts go unnoticed until they cancel. There's no system connecting customer sentiment to immediate action.
How GuruSup Solves It
GuruSup's AI agent collects NPS and CSAT feedback naturally at the end of every support interaction. It analyzes sentiment in real time, flags at-risk accounts instantly, and triggers automated retention workflows — from discount offers to CSM alerts to personalized re-engagement sequences. Every piece of feedback becomes an opportunity to act, not just a data point.
How It Works
Collect feedback in context
After resolving a support interaction, the agent asks for a quick NPS or CSAT rating in a natural, conversational way — boosting response rates dramatically.
Detect churn risk signals
The AI analyzes scores, sentiment, and behavioral patterns to identify accounts showing early signs of disengagement or dissatisfaction.
Trigger retention workflows
At-risk accounts automatically enter personalized retention sequences: proactive outreach, exclusive offers, CSM scheduling, or executive escalation.
Key Capabilities
Conversational NPS/CSAT
Collects feedback naturally within the chat flow — no separate survey links, no email follow-ups, no friction.
Real-time sentiment analysis
Goes beyond numeric scores to analyze the language and tone of every interaction, catching frustration even when the rating looks okay.
Automated retention triggers
Define custom rules that launch retention actions — discounts, CSM alerts, re-engagement emails — the moment a risk signal is detected.
Churn prediction dashboard
A centralized view of account health scores, trending sentiment, and active retention workflows — so your team always knows where to focus.
Numbers that speak for themselves
Real data from 800+ agents in production across 15 industries.
Book a demoAutonomous resolution rate
Channels unified
Agents in production
Voice agent latency
