Insurance Policy Management
Your policyholders deserve instant answers — not hold music. Deploy an AI agent that processes policy modifications, walks new customers through onboarding, handles billing inquiries and initiates claims intake without human intervention.
The Problem
Insurance companies handle thousands of repetitive policy questions daily — coverage details, premium due dates, beneficiary updates, claim status checks. Each call ties up an agent for minutes, creating long queues and frustrated customers.
How GuruSup Solves It
A GuruSup AI agent integrates with your policy administration system to answer coverage questions, process common changes (address, beneficiary, payment method), guide new policyholders through document submission and open claims — all via WhatsApp or email, 24/7.
How It Works
Policyholder contacts the agent
The customer sends a message via WhatsApp or email — to update a beneficiary, ask about a premium payment, report a claim or start onboarding as a new policyholder.
Agent processes the request
The agent verifies identity, retrieves the relevant policy from your administration system and either applies the change directly or collects the required information for claims intake.
Confirms resolution or escalates
The agent sends a confirmation with updated policy details. For complex claims or underwriting decisions, it escalates to a specialist with the complete case file already assembled.
Key Capabilities
Self-service policy changes
Policyholders update addresses, beneficiaries and payment methods through a guided conversation — no forms, no waiting.
Automated claims intake
The agent collects incident details, photos and documents in a structured flow, creating a complete file for the adjuster before a human even looks at it.
New policyholder onboarding
Guide new customers through document submission, policy selection and first payment setup via a conversational experience on WhatsApp.
Premium billing support
Answer questions about due dates, outstanding balances and payment history instantly — reducing call volume by up to 60%.
Numbers that speak for themselves
Real data from 800+ agents in production across 15 industries.
Book a demoAutonomous resolution rate
Channels unified
Agents in production
Voice agent latency
