GuruSup + Linear — Sprint Support
Support-Driven Development with Linear Cycles
GuruSup creates Linear issues from customer-reported bugs and feature requests, assigns them to the right team, and tracks them through cycles. When issues ship, affected customers get notified automatically.
Key benefits
Cycle-Aware Issue Creation
The AI creates Linear issues with appropriate labels, priorities, and estimates. Critical bugs are flagged for the current cycle, while enhancements go to the backlog.
Customer Impact Tracking
Each Linear issue shows how many customers reported it and their account value. Engineering prioritizes by real customer impact, not just technical assessment.
Ship Notifications
When a Linear issue moves to Done and is included in a release, GuruSup automatically notifies all linked customers that their reported issue has been resolved.
Frequently asked questions
Does it work with Linear's triage workflow?
Yes. GuruSup-created issues land in Linear's triage inbox by default. Your team triages and prioritizes them using Linear's existing workflow.
Can I use Linear projects with GuruSup?
Yes. Route support-generated issues to specific Linear projects based on product area. Bug reports go to 'Platform Stability,' features to 'Product Roadmap,' and so on.
Does it support Linear's SLA labels?
Yes. GuruSup applies SLA labels to Linear issues based on customer tier and ticket priority. Your team sees SLA deadlines directly in their Linear workspace.
