GuruSup + Outlook — Email Support
AI Email Support Directly in Outlook
GuruSup monitors your Outlook support inbox and converts emails into actionable tickets. AI agents draft responses, categorize requests by urgency, and auto-resolve common inquiries — your team reviews and sends with one click instead of writing from scratch.
Key benefits
Automatic Email-to-Ticket
Every email to your support address creates a GuruSup ticket with sender info, subject, body, and attachments. No manual ticket creation — the AI handles intake 24/7.
AI-Drafted Replies
The AI drafts professional email responses based on your knowledge base and past resolutions. Agents review, edit if needed, and send — cutting response time by 70%.
Thread Continuity
GuruSup tracks email threads and keeps full conversation history in the ticket. When customers reply, the context is preserved — no one asks the customer to repeat themselves.
Frequently asked questions
Does GuruSup work with Microsoft 365 and on-premises Exchange?
Yes. GuruSup supports Microsoft 365 (cloud) via Microsoft Graph API and on-premises Exchange via EWS. Both setups provide the same email-to-ticket and AI response capabilities.
Can the AI send replies without human approval?
You choose the automation level. For low-risk queries like FAQs, the AI can auto-send. For complex issues, it drafts a response that an agent reviews before sending.
Does it support shared Outlook mailboxes?
Yes. GuruSup connects to shared mailboxes, distribution groups, and individual inboxes. Multiple team members can collaborate on tickets originating from the same shared inbox.
