GuruSup + Google Meet — Customer Calls
AI-Managed Customer Calls with Google Meet
When a support issue requires a video call, GuruSup schedules a Google Meet, sends calendar invites, provides pre-call context to the agent, and generates post-call summaries with action items — all triggered from the support conversation.
Key benefits
One-Click Call Scheduling
When an agent or the AI determines a call is needed, a Google Meet is created with one click. The customer receives a calendar invite with a join link — no email back-and-forth.
Pre-Call Context Briefing
Before the call, the agent receives a summary of the customer's issue, account history, and previous interactions. They join the call prepared — no time wasted on recap.
AI Post-Call Processing
After the call, the AI generates a summary, extracts action items, and updates the ticket. Follow-up tasks are created automatically for anything promised during the conversation.
Frequently asked questions
Does it work with Google Workspace?
Yes. Full integration with Google Workspace — Meet, Calendar, and Gmail work together. Personal Google accounts are also supported for scheduling.
Can customers request a call through the chat widget?
Yes. Customers can ask for a call and the AI schedules a Google Meet based on available agent slots. The meeting link appears in the chat for easy access.
Are meeting recordings stored?
Recordings are stored in Google Drive per your Workspace admin settings. GuruSup links the recording to the ticket for future reference but does not store video files.
