GuruSup + Dynamics 365 — Enterprise Helpdesk
AI Helpdesk for the Microsoft Dynamics Ecosystem
GuruSup plugs into Dynamics 365 to bring AI-powered support to enterprises invested in the Microsoft stack. Leverage your CRM data, service history, and account structures to deliver personalized support at scale — without replacing your ERP.
Key benefits
Deep Microsoft Stack Integration
GuruSup works seamlessly with Dynamics 365 Sales, Customer Service, and Field Service modules. Data flows natively through the Microsoft ecosystem without third-party connectors.
Enterprise-Grade Security
SSO via Azure AD, role-based access control, data residency compliance, and SOC 2 Type II certification. Meet your enterprise security requirements without compromise.
Multi-Entity Support
For enterprises with multiple business units, GuruSup reads Dynamics 365 business unit structures to route tickets and apply the correct knowledge base per entity.
Frequently asked questions
Does GuruSup support Dynamics 365 on-premises?
GuruSup supports both Dynamics 365 Online (cloud) and on-premises deployments. For on-premises, we connect through a secure relay that does not require opening inbound firewall ports.
Can GuruSup handle multi-language support for global enterprises?
Yes. GuruSup's AI agents support 50+ languages and detect the customer's language automatically. Combined with Dynamics 365's multi-currency and multi-language capabilities, you get global support coverage.
